Summerset Hotel and Suites Rapid City West

Good

Very good

Disappointing

Passable

Liked: There wasn't much to like it felt very dated and the fact we have booked 2 rooms with breakfast and there is no breakfast was disappointing.
Disliked: Bed was uncomfortable and to soft I struggled to stay in it as for some reason the mattress felt like it was leaning.

Staff are very nice and...

Liked: Awesome staff and close to freeway.

Beautiful views, beautiful area, clean...

Liked: The location is beautiful with the black hills surrounding the hotel. It was easy to check in, my room was very clean. Pool area was clean as well. The room had a microwave and a mini fridge that was helpful in cutting take out costs.
Disliked: I could hear the highway over my ac running and the tv. The rooms are also not very sound proof. It sounded like a wwe match in the room above me, and when I asked the front desk to ask them to quiet down so I could get to bed, she acted like I had asked her to turn off the moon. The hot tub was not working, and the breakfast was okay. There were fresh waffles and cereal, but any “hot” food like breakfast sandwiches were prepackaged and you had to microwave themselves. The bed also felt like sleeping on a card board box

Poor

Liked: The room was spacious.
Disliked: There was no water for a majority of my stay. We had to go pay to shower somewhere else. When asked about a partial refund, they told me no because this issue was beyond their control. It really ruined the trip for my family.

Exceptional

Reasonable price for a room...

Liked: Location was out of town but a good hub for our tourist jaunts. Breakfast is basically a grab and go but they do have a waffle maker. Older facility but clean, and staff is very friendly.
Disliked: Pool was COLD