Passable

We would come back to...

Liked: Lots to do. The grounds were tidy and pool areas clean. Comfortable beds. Friendly staff. 500 area at the back is updated but busier. 400 area condos need some refreshing but they are less busy so you can choose what is most important during your stay.
Disliked: Our condo room was starting to show its age but met our needs. Floors needed to be mopped. The loungers at the pool by building 406 need to be replaced.

Poor experience at check in...

Liked: Pros Variety of amenities Big Kahuna's room service was goodConsBroken washing machineBugs in roomArcade games brokenPool table only available for 30 mins at a timeVery long check in process
Disliked: Pros Variety of amenities Big Kahuna's room service was goodConsBroken washing machineBugs in roomArcade games brokenPool table only available for 30 mins at a timeVery long check in process

Exceptional

Exceptional

Liked: We liked everything!
Disliked: We asked twice for towels and then went back to the office for towels because it had been over 2 hours.

I loved it, again.

Liked: I love summer bay completely. This is my little families frequent vacation choice. We’ve come here more than 7 times. My kids will have picture memories here from babies to teens. Everything to do is conveniently nearby, most of it is included in cost and an amazing staff. Everything you need is in the kitchen and publix is a walking distance away. Toddler safe activities left and right. The parks are 30 minutes away. What’s not to love? I can’t wait for our next vacation here!
Disliked: I was sitting in the dining area when a nail poked me in the knee but the staff took care of it before my children arrived, replaced the chairs swiftly, wrote a report and checked in on my well being the next day.

Very good

Liked: Good amount of amenities
Disliked: Front desk was horrible. Check in she made me wait a long time to check in we already didn’t arrive until 3a.m and we had to wait 40 minutes to check in she didn’t tell me about anything so I was clueless when it came to anything about the resort. She just shouldn’t be in customer service she went to the back while I waited 40 minutes smh. At checkout she just acted like it bothered her to check me out smh. Other than front desk everyone else was fantastic this is my first time at this particular resort and I have never had a worse interaction at any other resort in Orlando besides this one. Front desk customer service definitely needs a lot of work. Unfortunately because of this alone we will not be returning to this resort there are way more options that treat you better than this one

Exceptional

Pleasant