Suite Novotel Berlin Potsdamer Platz

Very good

Pleasant

Liked: The room was comfortable and spacious and the location is excellent.
Disliked: The AC was not working, I was not informed prior to arriving, and the staff was not helpful in telling me my options or compensating for the facilities not working.

Centrally located hotel right next...

Liked: The hotel was in a convenient location and was reasonably priced.

Passable

Liked: Clean and good location
Disliked: The aircondition was not working! We arrived on Tuesday and they knew it from the Friday before. We didnt get a notice and they didnt give us a refund or at least a discount! We only got 4 free drinks.

Good

Liked: The location was excellent and staff was polite.
Disliked: Air Conditioner was not working as it was supposed to. In summer this is not good as we travelled with our kids and moreover they provided fan after 1 night. It was very hard to survive without AC or fan

Very good

Good

Good hotel but we were...

Liked: Good location and clean
Disliked: Aircon wasn’t working for our entire stay, lift also broke down

Never again fawlty towers eat...

Liked: The staff
Disliked: No air conditioning and no fan in the room asked for one and was told there wasn’t any ! outside temperature was 38 Degrees! But you were offered a free ice cream ! SERIOUSLY were you supposed to cuddle it in bed to cool you down !Lifts constantly out of orderOutside “ terrace “ was no more than a small yard next to a car park not private or appealing in any way !The most uncomfortable ridiculous excuse for seats in the room !Being marketed as Novotel “ suites “It is a small room with a TINY shelf for a kettle and the smallest “sink” everA microwave but NO plates or cutlery !A mini fridge which is as much use as a chocolate teapot!A toilet that looks straight out of a caravan and smells of urinevery few electrical sockets no wardrobe just a couple of open spaces with SIX coat hangers for a family of 3 is totally inadequate the “ shower area “ has two “doors “ that have a gap between them which does NOT provide privacyA random small pot of honey left in our room during our stay with a note to say “. Thank you” ???After sitting in the reception area I noticed the NON working air con was WORKING I was sitting directly below it!Strange that it only worked in the reception area !This place could give fawlty towers a run for its moneyHaving checked the previous reviews it seems the air con hasn’t worked properly since 2022 nor have the liftsBooking.com’s own description of it it very misleadingWardrobe or closet? No there isn’tKitchen Cleaning products ? No there isn’tClothes rack ? No there isn’tYour description of the“ living area” is very misleadingA separate living and sleeping area ??It is in fact a SINGLE room with a Net curtain at the bottom of the bed it is NOT a “separate area”The fact that booking .com is advertising this place as 3 star is a huge exaggeration I wouldn’t give it 2 starsCan honestly say I have never been in such a badly run hotel and this is not a reflection on the staff but instead directed at the owners Accorinvest !