Suburban Studios Salt Lake City Airport Guest Reviews
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Octavio Sat, 7 June 2025
Very good
Kesia Sat, 24 May 2025
Good
Brenda Wed, 21 May 2025
Good
Douglas Fri, 16 May 2025
Very good
Gayle Fri, 9 May 2025
Horrible.
Liked: Free breakfast I guess
Disliked: Poor customer service. Most of the front desk people don’t know how to rectify issues. The entire thing was a mess. Their scheduling system and arrangement were all over the place. Front desk does not know what to do and took almost 1hr just to check in, as their system could not find my booking. We were initially given the wrong room and were asked to wait 30mins to an hour as the room that we booked was still not clean. I also got charged twice for the room, which took the entire 6days of stay to get addressed and even then I left with uncertainty of having the issue resolved as until now, the refund still hasn’t come back to my account. Not only that, the manager who was supposed to take care of the matter dipped and decided to take a job interview, which made us miss our shuttle twice.
Shawn Sun, 27 April 2025
Superb
Morris Sun, 30 March 2025
Customer service was very displeasing.
Liked: I reserved my room through booking .com paid for room upon arrival paid with card money was taken off card gave cash deposit. So it takes money off my card then she was like it denied card no it did not I have transaction history then the motel has continuously tried charging card for amount of stay plus different amounts the second day of my stay I went to front desk and had asked what was going on never received any explanation check out day go to get my deposit and they won't give it to me I have left messages called no return call or anything. They are still trying to take different amounts off card. I called and was told manager would call me right back they have not attempted to fix this problem or give me my money back. Their customer service skills where very displeasing I rate that at a minus ten because I have been stressing this ever sense getting room. Any motel is better in my opinion.
Julia Wed, 26 March 2025
I felt very unsafe staying...
Ryan Mon, 17 February 2025
Would never stay here again....
Liked: location was okay, parking spots wernt hard to get
Disliked: The sheets had stains all over them, the bed was absolutely terrible, the chair in the room had a giant tear around it, the toilet seat was so warm and dirty it was black around the edges, the shower head wasn’t even bolted into the wall it was barely hanging.
Emily Thu, 6 February 2025
Disappointing