Suburban Studios Buffalo Airport

Perfect

Exceptional

Bad

Liked: The staff were very helpful
Disliked: My room was infested with cockroaches. It took 12 days to get my money back

Bad

Liked: The staff were very helpful
Disliked: My room was infested with cockroaches. It took 12 days to get my money back

Very good

Very good

Bad and horrible

Disliked: Property is not well maintained. Staff is horrible in terms of customer service. I raise a concern about tv is not working, after 2-3 hours I called reception desk there was a lady she said she dont have time right now and there are 100 peoples sitting on reception and show very rude behavior. Later on I thought maybe there are peoples waiting at reception so I went there to pickup the stuff. And what I saw is there was no people waiting in lobby and she was freely talking with the colleagues. Such a pathetic customer like subarban has and I wouldnt recommend anyone to stay in such kind of hotel just because they are charging less amount than others.

Bad and horrible

Disliked: Property is not well maintained. Staff is horrible in terms of customer service. I raise a concern about tv is not working, after 2-3 hours I called reception desk there was a lady she said she don’t have time right now and there are 100 peoples sitting on reception and show very rude behavior. Later on I thought maybe there are peoples waiting at reception so I went there to pickup the stuff. And what I saw is there was no people waiting in lobby and she was freely talking with the colleagues. Such a pathetic customer like subarban has and I wouldn’t recommend anyone to stay in such kind of hotel just because they are charging less amount than others.

Liked: Close proximity to airport.
Disliked: Yes, running 2 hotels from one site is awful! I was sent to a room with a male occupant in bed! Being a senior/female, this was truly unacceptable. For $---+ this hotel was unacceptable on every level! Male occupants were roaming the hall constantly!