Name: Studio 6 Suites - Albany OR
Address: 3125 Santiam Highway Se, Albany, OR
Telephone: (888) 323-5826

Extra days in Oregon

Liked: Price
Disliked: Cable TV was almost useless. I think 4 channels worked. Bed was adequate for a discount motel. Met our needs for this trip

Bad

Liked: Nothing
Disliked: The manager was very rude and argumentative about my service dogs and wanted to charge me for them being there with me and my kids. When I calmly explained the ada law she got mad. When I called the corporate office she lied and claimed that I was yelling and cussing at her and banned me from renting a room there. This isn't the first time I have had problems with her being rude and disrespectful to me. I have rented a room there 8 times in the last year and have never been charged for my service dogs.

Relaxing and comfortable.

Liked: My room was located in a quiet location on the back of the property
Disliked: I found nothing negative about the property

Disappointing

Liked: Front desk person was so sweet and helpful. Room was clean.
Disliked: The fire alarm kept going off and the TV didnt work properly. When I tried to contact the desk the phone didnt work. Used my cell to call no one came to fix.

Superb

Liked: Staffs

Pleasant

Exceptional

Superb

Liked: Clean and a comfortable bed.
Disliked: Soap smelled like a musty towel. Glad we brought ours. Also need to put shampoo samples in shower.

Nightmare

Liked: Nothing
Disliked: Egregious Discrimination, Harassment, and Unjust Eviction - Absolutely AVOID This Hotel! My recent 4-day stay, which I attempted to extend for the 4th of July, devolved into an incredibly distressing, discriminatory, and frankly, illegal experience. This hotel demonstrated a shocking disregard for customer service, accessibility laws, and basic human decency, made even worse by their misleading "pet-friendly" status. Harassment, False Accusations, and Police Involvement The situation escalated dramatically and unacceptably. After their baseless accusation about my service animal "damaging" a blanket (despite me asking for an extra blanket first due to cold temperatures for my children and me, which they denied claiming they had none), I was informed my reservation would not be extended. When I asked for a refund, as Booking.com instructed me to do through the hotel, the front desk staff completely denied ever receiving payment. "We've never received any money," they claimed, despite the third-party booking process. Instead of attempting to resolve the payment discrepancy or show any understanding, the staff became hostile, telling me I had "20 minutes to get your stuff out. You need to move, you need to leave, you need to go because we're not extending your stay." Shockingly, the situation culminated in the hotel management calling the police on me and having me officially trespassed from the property, giving me only about 25 minutes to gather my children and belongings and vacate the premises. This act of calling law enforcement over a baseless accusation and a payment dispute, especially concerning a service animal, is an extreme and unacceptable abuse of power. Blatant Service Animal Discrimination Throughout my stay, and especially during this confrontation, hotel staff repeatedly denied my legal right to access public areas with my service animal.