Very good

Exceptional

Exceptional

Exceptional

It's not a Luxury Hotel...

Liked: The coffee machine in the lobby was one of if not the best We have had. Location was ok but that's about it. The young lady we were in contact with was very responsive and corrected the things that went wrong
Disliked: I always try to find the positive but this is hard to do for a hotel claiming to be a Luxury Hotel that is barley a two star in my opinion, as I stated above the young lady we dealt with was very responsive at 2am when we arrived and were given access to our room that others were already sleeping in!!! It could have been a horrible Disaster, the noise and lights from the street below made it very difficult to sleep, someone staying there figured out how to tap into there system and had the hallway music cranked to 5 but again she was able to correct the issue, no curtains on the windows facing the street so the neon sign lights keep your room lit. No room cleaning service for 3 days, we only found 2 USB ports in the entire room, no clock, no phone, One TV down stairs in the upgraded room with 2 queen beds we were given for the mistake of having us walk into the room we had reserved to realize it was occupied! No parking , the lot across the street is 40 a day, as I was looking out the window I noticed a couple kids going car to car trying to open doors, yes we called PD and they were pretty darn fast getting there but not fast enough as I watch the kids exit the building and run down the street. I will stop my complaints here.

Wonderful hotel with the best...

Liked: The location of this hotel was insane! we were within walking distance of absolutely everything.The mobile to the facilities was also wonderful. When I did talk to staff they were absolutely delightful and helpful. We even got a complimentary upgrade and it was my birthday!
Disliked: The only negative thing I will say and it?s not huge is I feel like the rug in our room could be replaced because it had quite a few stains on it, but for our stay it wasn?t a big deal.

I would definitely stay again.

Liked: Felt safe. Close for walking downtown. Clean and comfortable.
Disliked: Not having a window. Parking expense, although parking garage was conveniently close.

Good

Exceptional