Name: Strand Palace Hotel
Address: 372 Strand, London
Telephone: 0800 031 8416
Rating: 4.25

Lovely break

Liked: It is a beautiful hotel in the heart of London. Very comfortable.
Disliked: The rooms were small

Would 100% come back when...

Liked: Amazing stay for our first time in London! Would 100% stay again. We had the standard double room for 2 people with 2 bags each and we still had room in there for all of it! Best location in convent garden and the staff were incredible and were so attentive to our needs.
Disliked: I liked everything!

Great location, but the staff...

Liked: Location is excellent but the staff is horrible.
Disliked: I found it frustrating that the staff often didn’t remember or note down requests. I would ask for something, and by the next day, it was like it never happened—they’d say ‘oh no’ or act surprised. It made the experience feel disorganized and less attentive than expected.

Great break

Liked: Weekend visit to meet with family, see Phantom of the Opera and Jurassic Experience at Battersea
Disliked: Bedroom carpet not vacuumed

Passable

Excellent location with some drawbacks.

Liked: Have stayed here before - a lovely hotel in an excellent location. Staff are great.
Disliked: Rooms ( even upgraded rooms} are tiny. Lifts in the morning are a nightmare - waited 20 minutes one morning.

Mid

Liked: \
Disliked: \

Good

Liked: I was attending a function at the Savoy Hotel across the road so the location was perfect
Disliked: The TV in my room was broken although not a major concernThen a long wait in a queue for a table for breakfast.Next time I'll eat elsewhere

Close to everything and very...

Liked: The ice machine was a game changer! The fluffy towels were so luxurious. Massive room, comfortable bed. Love everything about it!
Disliked: N/A

Good

Liked: Location was ideal for what I was doing.Very central for so much of LondonThe toiletries provided were very nicePlenty of plug sockets but a very small bedside table cluttered with the telephone.
Disliked: The room was a superior single room. Very small absolutely no outlook other than the yard. The wardrobe boasted three hangers, so positioned so I could not hang either my dress or skirt due to the configuration of safe etc. The shower cubicle had a very high step, a handle inside was helpful but nothing outside to help getting back out.