don’t think I’d stay again.

Liked: downstairs was really nice.
Disliked: my room didn’t have any cold water, not the sink or the bath only boiling hot. my phones kept ringing once every couple of hours throughout the night which was highly annoying.

Disappointing

Liked: Breakfast was nice, done via an order menu. Staff were pleasant and polite.
Disliked: I was visiting for a friend's wedding, not being local, the Groom mentioned this hotel due to it's location. I must say for our purpose, the location was fantastic. I booked the last room on booking.com which was a cosy double. Albeit in a bit of a rush, as it was the last room available. When we checked into the room, we thought they had checked us into the wrong room, so called down to reception where they clarified we were in the correct room. A "cosy double" is in fact not a double bed at all, and certainly should be booked for two people. I am adamant that I cannot be the first person to make this mistake and there was little to no sympathy from the staff shown. A "cosy double" is little more than a single bed, the two pillows side by side, hung off the end of the bed.So it's fair to say we got a really rough night's sleep.The shower either shot out volcanic or artic temperatures, and we mentioned this to one of our friends also staying in the hotel and they had a similar experience.I'm sure if we had booked a bigger room we would have had a far more enjoyable experience and this review would certainly be different, but overall little disgruntled by being duped by the cosy double tagline.

Useful resting place on travels....

Liked: Staff very helpful. Useful resting place on way to North Wales
Disliked: Was bit of a maze... up and downstairs to reach ground floor room (helpful staff member carried my small case) - couldn't have managed on my own (was warned no lift)Wi-fi not at all good - hopeless in room, gave up. Had zoom meeting which had to do in bar and wi-fi not great theree.

A comfortable nights sleep with...

Liked: Clean bedroom with very comfortable beds & nice friendly staff that are on hand to help with any issues you might have.
Disliked: I had a few issues with the hot water stoping running mainly in the mornings whilst trying to shower.

Lovely place to stay

Liked: We came here for our first wedding anniversary and it was lovely, the rooms were really nice and clean and the bed was lovely and comfortable, staff had decorated our bed and left a lush little note, we also ordered room service and the food was amazing and very good priced. The leisure facilities were really nice as wellWould definitely stay here again.
Disliked: The people below us were very noisy and kept us awake till after midnight then woke us up again on the morning about 5.30 am apart from this I have absolutely no complaints about the hotel staff and facilities

Exceptional

Blissful

Liked: Style, ambiance, spaciousness, the aesthetic values, the lido, all the farm & wild animals, the trompe l’œil pavilion… everything,
Disliked: Bath plug didn’t work - room 505, quite worn, broken & impossible to engage/seal. Lido water was a bit too cool & the music was brash & intrusive - I’d like to have read a book there. And, with a roof that high, you should be able to attract swifts - put up nest boxes, get a swift-call to attract them & help save them, please? (This last is a suggestion that might be in keeping with your values, not a complaint!)

Good

Superb