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AustraliaStoke Rochford Hall Guest Reviews
Overall Average Score:
Pleasant (3.35 out of 5)
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Darren Mon, 3 July 2023
Hotel cancelled our booking with no real excuse very poor customer service
Darren Mon, 3 July 2023
Hotel cancelled our booking with...
Keith Tue, 13 June 2023
Bad
Disliked: Having booked this hotel for a specific event the hotel cancelled all booking a week before the event due to what they stated were contractual obligations. The fact that they had agreed to a accept our booking also a contract made no difference. Speaking to a very nice member of staff it appeared they had a long term contract running for the whole hotel which was due to end but had an option for extension which was taken up.The short notification prevented any acceptable other booking for us and the event was missed.The hotel should not have been taking bookings under these circumstances resulting in an unacceptable situation.
Keith Tue, 13 June 2023
Bad
Disliked: Having booked this hotel for a specific event the hotel cancelled all booking a week before the event due to what they stated were contractual obligations. The fact that they had agreed to a accept our booking also a contract made no difference. Speaking to a very nice member of staff it appeared they had a long term contract running for the whole hotel which was due to end but had an option for extension which was taken up.The short notification prevented any acceptable other booking for us and the event was missed.The hotel should not have been taking bookings under these circumstances resulting in an unacceptable situation.
Rhian Mon, 14 November 2022
Exceptional
Rhian Mon, 14 November 2022
Superb
Sewduth Sun, 30 October 2022
Disappointing
Emma Fri, 21 October 2022
awful
Liked: nothing
Disliked: nothing
Emma Fri, 21 October 2022
awful
Liked: nothing
Disliked: nothing
Andrew Fri, 14 October 2022
It could great one day - but isnt now.
Liked: not a lot. the few staff we met were very pleasant. The bed very comfortable.
Disliked: A grand hotel LONG overdue for a complete remodelling. The 135 King Suite - was cold, slightly damp, poorly laid out, had a broken window covered with hardboard ( and mould) . No useable sockets, a large poorly designed bedroom - and ONE mug & a takeaway cardboard cup !!!! and finally the slowest lift in the world.
