Stoke Place

Nice location, friendly reception staff,...

Liked: The location and spaciousness. The garden rooms had an area where you could sit outside. The reception staff were pleasant and welcoming.
Disliked: Things didn't get off to a good start, when the chap behind the Juniper bar overcharged me for drinks & meal, he rectified it when I queried it, but I felt as a lone elderly female he might have been trying it on.The shower in parts, had black mould on the tiles. The tv didnt work, I noticed the cable hanging out and couldnt see where to put it back in.Spiders webs on and around the A/C, and in corner of the room, this I didn't really notice till the night before I left. I asked for my room to be made up, when I returned late in the evening, the teas, coffee and milk hadn't been replenished, I phoned reception no answer, so had to trudge to reception to request them.

Average at best

Liked: Staff were very hospitable.
Disliked: Rooms were very tired and basic. Therefore over priced for what they were.

Exceptional

Liked: Lovely hotel and beautiful grounds very well looked after. Peaceful ambience. Excellent service..

Beautiful hotel and great location,...

Liked: We stayed for 2 nights for Royal Ascot which was around 25 minutes away so the location was great. The hotel and the grounds itself were beautiful. The staff were very helpful and friendly, especially the staff serving breakfast. They were clearly rushed off their feet, but still provided an excellent service.
Disliked: Unfortunately it was very hot for our stay so the rooms were uncomfortably warm. There was also a problem with the water pressure on the first day so we were not able to have a proper shower to cool down. The rooms themselves are quite dated and lack plug sockets. Our bathroom window wouldn’t stay open so it was propped up with a toilet roll.

Exceptional

Perfect stay

Liked: Wonderful setting
Disliked: Nothing

Bad

Very good

Liked: Lovely helpful staff. Nice food. Nice building and atmosphere
Disliked: Room bit small.

Lovely being there again witj...

Liked: Fantastic building grounds and general location
Disliked: Windows not opening more than three inches. Ridiculous.