Sterling Gardens

Very good

Non existent customer service

Disliked: Beware of this property, THEY DON'T ANSWER the phone on file, they don't answer the messages through the app's chat (other than automated texts).We made a mistake by booking this hotel, we ended up having a delay in our trip and we were not going to meet the check in times, we tried getting help from anyone in here for two days and nobody could help us out.They took our money,, NO ONE HELPED US, and Booking.com was no help either in this situation.The only text on the app from them was thay they'd refuse to give me a refund citing that the policies were very clear.Be careful when booking this place, I hope you save yourself a potential nightmare

Fulfilled a gap - but...

Liked: Had a pet and needed a pet friendly place
Disliked: Location is very sketchy - it’s lower quality than holiday inn - but oddly as expensive !

Stay someplace else

Liked: The staff was friendly
Disliked: I didn’t like the fact that I got the room there at that hotel because of the fact that it had a Jacuzzi in the room, but it didn’t actually have a Jacuzzi because the jets didn’t work. Anthony didn’t even hold his own water. I had to sit on a washcloth to make it hold the water.

It was horrible

Liked: Our room was clean
Disliked: We went through 4 sets of key cards to open our door, the first one would open it but then if you went outside and came back to open it the keys wouldn’t work so we had to go to the office and get another set. And there was prostitution going on in the parking lot, drug deals and one of our friends had roaches in the room and another the door wouldn’t lock

Worst place to stay!!!!

Liked: I didn’t like any of it. The location was horrible. Prostitutes were getting dropped off every 10-15 minutes. Drug deals were taking place in the open. One of our rooms had roaches. Another one had issues with opening the door. Another one had issues with the toilet flushing and didn’t have a dead bolt. I was worried that someone would mess either way my motorcycle while I was sleeping. It was a shitty place and I don’t know why it was even on booking.com. The BBC worst part is that you have to pay once you book and you lose your money. We ended up getting a different hotel and lost our money for the night.
Disliked: I didn’t like any of it. The location was horrible. Prostitutes were getting dropped off every 10-15 minutes. Drug deals were taking place in the open. One of our rooms had roaches. Another one had issues with opening the door. Another one had issues with the toilet flushing and didn’t have a dead bolt. I was worried that someone would mess either way my motorcycle while I was sleeping. It was a shitty place and I don’t know why it was even on booking.com. The BBC worst part is that you have to pay once you book and you lose your money. We ended up getting a different hotel and lost our money for the night.

Poor

Liked: It was easy to locate, and also very convenient for us where we wanted to tour Fremont..Motel grounds were well kept
Disliked: The bed for us was very uncomfortable The area is very sketchy. Room was very dated, and the bath tub VERY stained

Decent price

Liked: It was quite and still close to fun things to go do
Disliked: The room wasn’t very clean the shower held water and walking around the room bare feet would leave our feet black with dirt

Passable