Staybridge Suites West Des Moines By IHG

Staff did not care enough...

Liked: The room was spacious and clean.
Disliked: Had a couple of issues during my stay the fire alarm system malfunctioned the first night and kept going off until approximately midnight, we could not enjoy our room due to a family member who suffers from seizers so we spent most of the first night in the car. We also had a plumbing issue in our room that caused us to keep having to clean up water and scoop water out of our sink as it continued to overflow every time the room above us used their sink/shower. I brought this to the hotels attention hoping to have maintenance correct this issue or swap room in necessary but they never responded to this issue and we had to deal with it for two days which was a hassle.

Pleasant.

Liked: Beautiful property. Great architecture. Clean premises--didn't see any trash lying around.
Disliked: The elliptical cross-trainer wasn't working. This also happened to me at another Staybridge in Buffalo, New York.

Very good

Good

Very good

Facility was pretty, clean, spacious,...

Liked: Property is absolutely beautiful. Our room was big and clean and the breakfast was fantastic! They now have their pool, workout center, and laundry 24/7 which is nice.
Disliked: There was an overnight staff member who was very rude and uninviting. Both nights he told us the pool was closed and upon check in we were told it was 24/7. I asked for an ice bucket and he walked to the back and slammed the door and handed it to me without a bag. I asked if there was a bag to put in the bucket and he replied nope. He talked to my children wreckless. & when I purchased stuff out of the snack section he told me my total. I tried to swipe my card multiple times and he sat there while looking irritated. After about 5 swipes he asked if I was going to pay, I told him I had been trying. He responded rudely with “you didn’t tell me you were using a card”. Next night when we got done swimming my fiancé told him the pool needed towels and he said “ok so”. My fiancé then asked him if he heard what he said and the guy said “I heard you”. Both nights we encountered him he was blatantly rude. The other staff we encountered were vey polite and helpful.

Great staff

Liked: Very accomodadating
Disliked: Wanted a tub, but the stopper didnt work.

Stayed for my 50th birthday...

Liked: Very nice suite with Kitchenette. Made it nice for our 2 day stay. Breakfast was delicious and had lots of choices so everyone was happy.
Disliked: Fire place in the suite did not work. Hot tub in the pool area not open.

great location, clean, and friendly...

Liked: location, staff very friendly and clean.
Disliked: jetted tub did not work, bar sink did not work. better beds at the other Staybridge on Locust.