Staybridge Suites - Washington DC East - Largo by IHG

We enjoy our stay.

Liked: Good fresh
Disliked: There was no shower curtian the room

Great

Liked: Breakfat was good, staff were great!
Disliked: N/A

Exceptional

Would return

Liked: The staff were very pleasant and accommodating. The potatoes and sausage in the breakfast was great too.
Disliked: Dirty elevator floors always dirty.

Poor

Liked: Staff was nice, beds and breakfast were good.
Disliked: Elevator didn't work all weekend. Was told I would receive some kind of discount but haven't heard from them since my visit. Very disappointing

Acceptable, but air upwards

Liked: Quite new hotel close to the silver and blue metro. For the USA reasonable breakfast. We got an upgrade after I complaint about a non prepared room. Michelle is a very good Director of Sales, available in the morning, greeting the guests - most appreciated and problems solving! The manager should take her as an example.
Disliked: Unorganized arrival - room was not prepared. Staff helpless and manager not available (only in office from 9 am!).

Very good

Disappointed in some

Liked: Mattress, bugs, and flood shower not drain

Hospitality service needs work.

Liked: The breakfast was good each morning. I'm not a fan of powdered eggs, but everything else was delicious. The staff is very friendly and pleasant.
Disliked: I had several issues regarding the facilities. I stayed there from Sat - Thurs. The first thing we had to call on was a request for more utensils. There was only 1 fork, spoon, and knife in the drawer. Not a big deal, but compounded, you begin to see a pattern. On Sunday evening, I noticed my toilet was clogged and called downstairs for someone to come up and plunge it. We were told someone would be there shortly, but no one ever came. We used the restroom multiple times throughout the night, unable to flush, and it was unacceptable by the morning. I went downstairs and asked again for someone to come upstairs and the Sales Director came up and plunged it for us. I also asked for more towels and was told I'd need to come downstairs to get them as opposed to someone bringing them to the room. We had to do this multiple times.They only clean the room on Mon-Fri for visits less than 7 days. We put a DND sign out Monday because my Mom planned to stay in all day and she offered to tidy the space while the kids and I were away. The next morning, I went downstairs and requested for someone to clean the room while we were away. To our disappointment, when we returned the room had not been cleaned. At this point, our garbage was overflowing, so we put it out in the hallway for the facilities to pick up. To our surprise, no one removed it and it was still sitting outside of our room the next morning when we were leaving. The next day (Wednesday) someone came by in the afternoon to clean the room and at this point, we told them no thanks because we were leaving the next morning. We asked for towels and new garbage bags. Instead of replacing the small garbage bags throughout the room, they gave us one huge garbage bag, maybe 5-10 gallons. Upon checking out, The Sales Director offered $50 off and points at my next IHG stay. I requested compensation of at least one day and was told she was not authorized to do that. I am still waiting on a call from the GM to discuss.