Staybridge Suites : St Louis - Westport By IHG

Will never be back.

Liked: I liked how close it was to our venue and it was clean.
Disliked: Very rude staff. I called several days before to okay a late arrival so we wouldn’t lose our reservation and I was told it was okay because I knew there was a big concert and baseball game. Then the night we’re headed there I call to let them know it will be later than the original time I asked for due to road work and delays. They said that is totally fine we will see you then. We get there at 5:30 in the morning and I go to check in and tell them my name and start to check in, there were two males and a female there and the males must have been training and called her over there and she immediately got an attitude and I said I called at midnight to confirm it was okay for my late arrival and showed her the number I called and she says with a smart attitude “well you didn’t talk to one of us” and proceeded to look at the two males and said “did you talk to her” and “did you talk to her” and then says “I know you didn’t talk to me” because I said it was a male I talked to. Then she says “well we had to charge you for last night” and I said I understand I just wanted to make sure I didn’t lose my reservation, I knew I would be charged for last night. I never said anything about that. And she was like “oh well yeah okay then here’s your keys” I still don’t understand what the big deal was about. Then while I was dealing with that my husband comes in with our luggage and is standing behind me and says(with an attitude) “and what do you need” I said um he’s with me. I honestly felt discriminated against and I still do not understand why there was ever an issue. I will definitely never be back to this hotel.

Exceptional

Exceptional

Passable

Very nice hotel I highly...

Liked: I love the property except the stove top didn’t work which really sucks but overall I loved this hotel by far the best one I’ve stayed at
Disliked: The stove top didn’t work

Exceptional

Liked: Clean

Exceptional!

Liked: I loved everything!!! From the staff, to the room,the amenities, cleanliness, happy hour and breakfast. We will definitely be staying again!!
Disliked: N/A

Exceptional

Exceptional