Exceptional

nice get away during Covid....

Liked: great location, loved the comforter
Disliked: the couch was the most uncomfortable thing I?ve ever say on. couch in room 220 needs replaced

Exceptional

Need to hire housekeeping staff!

Liked: Great room and excellent breakfasts!
Disliked: 3 night stay but no housekeeping and no hairdryer.

Disappointing

Superb

All was good exception your...

Liked: Didnt have breakfast. It looked good
Disliked: On Friday, November 11, 2021. Who was working at your front desk? Your female Front desk personnel was extremely rude. The room was prepaid in full by me for my 40 year old son who flew into town to attend my wedding. The room was not available until 4 pm so we made other arrangements to dress for the wedding elsewhere. He called the receptionist to inform her that he would be checking in later, after my wedding. He had to go directly to the wedding which started at 4:00 pm. The receptionist told him he needed to check in before 10 pm or she would sell his room. My son, Isaac, was so worried about losing his PREPAID room that he left my wedding early to make sure he physically checked in before 10pm. This is very upsetting. I booked a number of rooms at the Holiday Inn Express and none of my guests were informed of this policy. We booked a couple rooms at your hotel for those with a dog. Your hotel was recommended by the Manager at Holiday Inn Express in Town Center. I will inform them of this terrible incident that required my son to leave my wedding early to comply with your receptionist's unreasonable demand. Not a hospitable environment. Unfortunately a bad experience.

Good

Exceptional