Staybridge Suites Rochester University By IHG

Overall a great experience

Liked: Cleanliness, great customer service as well as friendly staff, wonderful breakfast, rooms came with dish soap, dish washing pods, eating utensils and etc.
Disliked: No pool & no smoking flower inside or outside

Jesus the manager is golden!

Liked: Breakfast was great
Disliked: NA

Very good

Liked: The breakfast was great! Jesus at check in was lovely and friendly.
Disliked: There was a bar but it was never open.

Exceptional

Great room w a river...

Liked: Spacious and nicely setup with a nice touch on the bed as a welcome addition Breakfast awesome

Exceptional

Fantastic stay

Want a refund for stay...

Liked: Breakfast was great. Location worked very well for us.
Disliked: Was very disappointed when I booked a room for 4 people with 2 queen beds, to find out I was mislead. Our suite was a one bedroom with one bed and a pull out twin couch that was horrible to sleep on and was too small for 2 adults to sleep on. We had to put one person on the floor with some bedding. We were told because we booked through Bookings.com we could not upgrade the room. Left us very disappointed and feeling like both Bookings and Staybridge will not be our choice in the future.

Superb

Disliked: Booking.com reservation was not there that I had confirmed through many emails