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Staybridge Suites Rochester University an IHG Hotel eee - (855) 338-9955
Staybridge Suites Rochester University an IHG Hotel, 1000 Genesee Street, Rochester, NY -(855) 338-9955
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BOOK ONLINE OR CALL - (855) 338-9955
4.25
HOTEL RATING: 
EXCELLENT
4.25 out of 5 (366 Ratings)
2.4 miles from Rochester centre
BOOK ONLINE OR CALL - (855) 338-9955
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Hotel Description
The University of Rochester is 2.1 km from this New York hotel. Guest suites include full kitchenettes and free WiFi while the hotel features an indoor pool with hot tub. Staybridge Suites Rochester University offers suites with a dining area and a sofa bed. Each suite also includes cable TV and a DVD player. The hotel offers a 24-hour business center and guests can use the on-site gym. Rochester University Staybridge Suites also includes laundry facilities. The Greater Rochester International Airport is 3.8 km from the hotel. Frontier Field home to the Rochester Red Wings baseball team is 4.3 km away.

Check-in time: 15:00   Check-out time: 12:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
r
Pets Allowed
q
Accessible
E
Fitness Center
A
Business Center
w
Non Smoking
Other Amenities
` Airport Shuttle
` Free Breakfast
` Free Parking
` Pets Allowed
` Restaurant
` Golf Course
` Room Service
` Safety Deposit Box
` Air Conditioning
` Babysitting/Child Services
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Bathtub
` Microwave
` Kitchenette
` Coffee/tea maker
` Refrigerator
` BBQ facilities
` Library
` Heating
` Wheelchair accessible
` On-site parking
` indoor pool
` shuttle service
` seating area
` telephone
` dishwasher
` alarm clock
` kitchenware
` clothes dryer
` Family Rooms
` Fireplace
` Free Wi-Fi
` Game Room
` Indoor pool
` Off-Site parking
` Closet
` Daily Housekeeping
` English
` Spanish
` Convenience Store
` gift/souvenir shop
` Shops on site
` smoking allowed
` Sofa
` Linens
` additional toilet
` Carpeting
` Smoke alarms
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Dressing room
` Grocery delivery
` Food delivery
` Express Check-in/Check-out

Staybridge Suites Rochester University an IHG Hotel Guest Reviews

Overall Average Score: 
Excellent (4.25 out of 5)

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4.5

Wonderful - 4.5 out of 5

Lynn Tue, 14 September 2021

Superb

0.5

Poor - 0.5 out of 5

Agha Sun, 12 September 2021

Total Humiliation to Stay at...

Disliked: I am a Dr from Pakistan and was visiting US with my wife for few weeks. Got reservation through booking.com in Staybridge Suites University of Rochester in Rochester city NY USA. My check in was on 6 September 2021 and check out 11 September 2021.On 6 September 2021 after traveling by AMTRAK train from Chicago the whole night for 12 hours we reached the hotel very tired where we were denied to checkin  telling that as the hotel didn?t have machine for chipped based Credit Cards it could not check us in. I was told by the staff that as my Master Credit Card was Chipped based and could not be swipped  they wouldn?t allow us to stay. My Master Credit card is a chipped based card  and i have been using it globally without any issues. I informed the receptionist that he should resolve the problem as it was the hotel or IHG?s fault that they don?t have the machine. I offered to pay in cash which he refused. I asked to talk to manager but he was not available. I being a stranger and tourist was totally shocked, embarrassed and humiliated that I after traveling thousands of miles from my home had to face this problem. When I asked for the solution the receptionist told me that someone else could come and use card on my behalf. In a foreign land how could I find someone to help me. I requested the hotel to talk to someone at a higher position to accept cash or find another way to use my card but they were not helpful.THE HOTEL or IHG WEBSITE SHOWS  NO SUCH INFORMATION THAT THEY DONT HAVE PROPER MACHINES TO READ CREDIT CARDS. Fortunately with a lot of effort I found a Dr in Rochester who came and paid the amount through his card.  It took us 4 hours. I also requested the receptionist to take some guarantee money and open the room so that till I find some one my wife could take some rest, which was again denied. WE ARE EXTREMELY DISAPPOINTED, HUMILIATED, EMBARRASSED AND TRAUMATISED. This is what these guys do with their guests. SHAME ON THEM.

5

Exceptional - 5 out of 5

Julia Fri, 10 September 2021

Exceptional

4.5

Wonderful - 4.5 out of 5

Marissa Tue, 7 September 2021

Superb

Liked: Breakfast was great! The rooms were clean, good amount of space, comfy. I felt very comfortable here and would definitely stay again!
Disliked: the pull out couch wasn't very comfortable. It's on the edge of a bad area. You can tell they are trying to make it an up and coming area, but it's not the best if you go too far. Also you're apparently near a campus expect loud college parties on the weekend...

4

Very Good - 4 out of 5

Anonymous Tue, 7 September 2021

Very good

Liked: Breakfast. View. Rooms. Washer/dryer
Disliked: Pool and hot tub not open.

4

Very Good - 4 out of 5

Sharon Sun, 5 September 2021

We were touring the University...

Liked: Fresh, clean, conveniently located

5

Exceptional - 5 out of 5

Tashawna Fri, 3 September 2021

Exceptional

4.5

Wonderful - 4.5 out of 5

Travelmom10 Fri, 3 September 2021

Love it here

Liked: We go every year. Love the large rooms and the food offered.
Disliked: It does need some new furniture.

5

Exceptional - 5 out of 5

Yan Wed, 1 September 2021

Exceptional

2

Disappointing - 2 out of 5

Rebecca Tue, 31 August 2021

Disliked: It was advertised as a 3 star hotel and it doesn't come close to that. No airport shuttle as advertised so we had to get an Uber, no light in the bathroom, in bad area so front doors to lobby were locked, room was in basement.

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Staybridge Suites Rochester University an IHG Hotel 1000 Genesee Street, Rochester, NY