Staybridge Suites Plano By IHG

Overall, a great experience and...

Liked: We had booked a King Suite for our family of 4 for 3 nights. Upon our arrival, we were told that we had been upgraded to a 2-bedroom suite. We were so happy and surprised. We met 2 employees on the elevator that same day and they asked how our room was. I told her we just checked in and were surprised to be upgraded to a larger suite. One of the employees said she chose us to upgrade our room. We thanked her and told her we were very appreciative. The 2-bedroom suite was very nice and great so our kids both had their own beds and didn't have to share a convertible couch. The overall layout of the suite was nice, and we enjoyed breakfast. I love loved seeing the fresh flowers every day and the pool and patio were also very nice. We chose this hotel specifically for location and the indoor pool for our kids. The staff was very friendly.
Disliked: As I stated before, we were very pleased with the overall experience and hotel amenities. We did set our room to cooler at night, but it seemed like the QQ room and living room/kitchen were much cooler than the King bedroom. It's nice to have 2 pillows per person, but they were so thin that we borrowed our kids' extra pillows, so we weren't so flat. The beds were good, but a little firmer than we're used to at home. The breakfast selection was good, but I was surprised to only see one type of eggs, cheese omelet. My husband likes eggs but not with cheese. There was also no bacon, biscuits, or gravy. Everything was good that we ate though. The waffles were excellent. The breakfast area was nice.

Exceptional

Exceptional

Exceptional

Best stay I have been...

Liked: I love the whole hotel layout. The rooms are very nice and big. They have a great breakfast bar, the pool and jacuzzi was great.
Disliked: I loved everything about it.

Do better and give what...

Liked: The pool and the basketball court for my kids to play with.
Disliked: I hated that when I asked for a couple blankets and pillows for our kids and family, they declined and only gave us two of each, which is bad because there are 6 people in the room and we only got 2.

Exceptional

Exceptional

Liked: Friendly
Disliked: At night the entrances is locked

Good