we just needed a place...

Liked: Very clean, very comfortable, right off the interstate
Disliked: the breakfast was not good. many items were out, the sausages were very burnt and dry, not much selection. the coffee was delicious tho!

Very good

Wonderful room, exceptional staff and...

Liked: Facilities were very clean and staff were friendly and helpful.
Disliked: The elevator broke once but it was not related to the staff or facility.

Serious issues

Liked: The hotel was nice looking and seemed to be clean. The staff was confused or undertrained but they seemed to be trying to be nice.
Disliked: Very confusing- they have a secured parking area but not enough parking to accomodate all their guest. They also charge extra for parking in this area, which you find out later, otherwise you have to find parking elsewhere. Our room that we paid for thru your site was given to another person, [apparently they don't check your ID before handing out prepaid rooms????] VERY , VERY, VERY CONCERNING!!!!!then we were charged again for our room we had already paid for. Then when we checked out the next morning we got a receipt with someone elses name on it and with our credit card number..VERY, VERY, VERY CONCERNING!!!! We received a credit for the amount on the messed up receipt but we were still not charged properly. Our credit card was billed twice ONCE THRU YOUR SITE AND AGAIN THRU THE HOTEL! The staff tried but didn't seem to know what they were doing and were very confused or untrained. Not sure where the problem lay? We never received bedding for the fold out bed that we had to request. It wasn't already in the room. Had to get our own bedding from our vehicle for our kids to be able to sleep in a $275 a night hotel. I was in shock to say the least. Breakfast was served but not in a way you would expect at these prices. We passed on eating there- to put it nicely. We are still trying to sort out the billing issues. From what I have seen, the hotel doesn't have any idea what they are doing or they are trying to rip people off hoping they don't notice? Either way, there are some serious issues. I WOULD NOT SUGGEST STAYING HERE.

Great location for a fascinating...

Liked: The location couldn?t have been better for visiting the Civil Rights Sights.The staff were exceptionally friendly and welcoming
Disliked: We wished thre was a safe . When you visit from abroad it?s great not to have to carry passports and valuables with you. We?d have liked more fresh fruit on the breakfast and English Breakfast tea but really that?s picky

Exceptional

It was good.

Liked: The breakfast was a little picked over. The air conditioners in both rooms were loud. The coffee pot had not been cleaned - had to throw out already used coffee pod, plus there were no regular coffee packets, only two decaf ones. And we felt the room was rather expensive. That said, the woman at the front desk who checked us in was very welcoming and efficient and gave us lots of helpful information.

Exceptional

Good

Liked: Staff was nice. Place was clean. Room was big. Gym, pool, and laundry rooms were in good shape. Breakfast was fine.
Disliked: The only drawback is that the walls are thin so you can hear other guests. Also our room on the second floor was at the height of the street lights, so lit up all night