Disliked: I think the breakfast is a big disappointment. This is my second stay here. While there is a large selection, the quality is very low. They do not even have real maple syrup - it's corn syrup. I won't stay here again as I can pay less and eat out.

Disliked: I don't like their breakfast. This is my 4th time staying here and I go somewhere else to eat. Most people will probably like it. I prefer organic, natural, gluten-free options, no sugar, no preservatives - real food.

Liked: The staff was so nice!!
Disliked: Hard to find something wrong but I supposed there could have been 2 more washcloths

Liked: Everything was great. The room, the breakfast, the cleanliness, the location. But the friendliness of the staff,  was amazing, and the one thing that really made the stay exceptional.
Disliked: Nothing negative to report.

Exceptional

Despite the two major issues,...

Liked: Breakfast was good, and like that they employ many people who are hearing impaired. Good location.
Disliked: Two major issues: billing and room keys. Billing: We were billed approximately 3 times the amount of our expected stay.($6500 vs $2500) After speaking to several employees, to include the general manager, charges continued to be billed every single day of our stay, with zero logic. Sometimes two times a day. Day shift blamed night shift and night shift blamed day shift. One employee said we could just dispute it if it didn't come off the card, but why should we have to deal with that? Three days after check out, the charges are still on our card. The other issue concerned room keys continually losing the codes and quit working for no reason. Every day we had to go down to the desk to have them re-keyed.

Staff tries hard, good location...

Liked: Staff seemed to remember and know us
Disliked: I chose Staybridge suite, because as the name indicates, there are suites. We?ve stayed here before. This was the first time we didn?t get a suite. The extra bed was not in a separate room as before. It worked out, but not ideal. I also called after I booked to confirm with an actual hotel staff person that our two rooms (was also booking for my sister) were close to each other. They were on the same floor, but opposite ends of the floor. Again, it worked out, but not ideal.

Superb

Liked: Enjoyed the room, staff and breakfast
Disliked: Elevator malfunctioned but it was repaired in 3 hours

Beautiful well taken care of...