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AustraliaStaybridge Suites Lubbock South By IHG Guest Reviews
Overall Average Score:
Very Good (4.2 out of 5)
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Roberta Fri, 13 June 2025
It’s okay might start looking...
Liked: Love the location
Disliked: Property seems a little dirty and not kept updated. Couldn’t get dishwasher to work. Bathroom in lobby is dirty, tile looks gross. Rooms seem dirty and not as welcoming as they used to be. Coffee was cold…
Anonymous Fri, 13 June 2025
Passable
Liked: Big disappointment. You up the rates for Tech graduation.Knowing early graduation is at nine and guest will be leaving about 2 hours early to get a seat and don't start serving breakfast until 7:30 is wrong.
Disliked: Up the rates for Tech graduation knowing early graduation starts at 9 and guest will be leaving early to get a seat and you don't start serving breakfast until 7 or 7:30 is wrong. No breakfast for them!!!
Andrea Fri, 6 June 2025
Disappointing Experience
Disliked: TV remote was not working, was not able to change the channel, back entrance was full of a large amount of dried up bird poop. I was not acknowledged by either front desk agents while waiting to check in. The room had a horrible smell.
Torrey Tue, 3 June 2025
HORRIBLE!! Don’t ever stay here!!!...
Liked: Thought we were going to enjoy the property till our room started flooding through the ceiling at midnight. Worst stay imaginable, then told I would receive a full refund and have been fighting since our stay from over a month ago for the refund and now they keep acting like they don’t receive the calls or messages! Wouldn’t do it again! Don’t recommend staying here EVER!!!
Disliked: Thought we were going to enjoy the property till our room started flooding through the ceiling at midnight. Worst stay imaginable, then told I would receive a full refund and have been fighting since our stay from over a month ago for the refund and now they keep acting like they don’t receive the calls or messages! Wouldn’t do it again! Don’t recommend staying here EVER!!!
Linda Mon, 2 June 2025
Good
Liked: Close to my destination
Disliked: Bathroom had small vanity, not much room for toothpaste, makeup, etc
Daniel Thu, 29 May 2025
Ok hotel
Liked: Location
Disliked: Starting to get run down… needs a refresh. Outside was really bad at the patio.
Felicia Mon, 26 May 2025
Exceptional
Cheryl Tue, 20 May 2025
Exceptional
Liked: The hotel is clean and comfortable. The breakfast was great! A variety of food and drink to choose from. Rosalinda serves and replenishes the breakfast with such a pleasant and nice demeanor!
Disliked: There was really nothing I disliked!
Ronnie Sun, 18 May 2025
Ok
Liked: Comfortable
Disliked: Location
Ashley Sun, 11 May 2025
Very good
Liked: Staff, location and amenities
Disliked: The room wreaked of smoke. I know this is the fault of inconsiderate patrons before me so I hate to ding the hotel for this, but they needs to have professional teams to come in and get the smoke smell out.
