Staybridge Suites Louisville - East By IHG

Good

Superb

Liked: Location and layout of the suite.
Disliked: The shower could've been more modern.

Very good

Liked: Location is excellent.Hotel is above average overall.
Disliked: Did not need doors slamming every morning over and over.

Passable

Liked: Location and staff
Disliked: I was disappointed by several aspects of this particular stay.Upon arrival, I noticed that my room lacked a fresh scent and felt unusually humid. While the gentleman at the front desk was kind enough to provide air fresheners, the issue persisted, and I ultimately purchased my own in an attempt to make the space more comfortable. Unfortunately, this did little to improve the atmosphere, and I struggled to feel at ease throughout my stay.I did request a room change; however, the alternative offered was no better, so I chose to remain in the original room. I also asked for housekeeping service, which was completed and did help somewhat, but by the time the air conditioning had sufficiently cooled the room, it was nearly time to check out.This experience was disappointing, especially considering that this is the first time I have encountered such issues at a Staybridge property. I hope this feedback can be used constructively to ensure the high standards your guests have come to expect are maintained.

Nice little getaway

Liked: It was a comfortable stay. Everything was clean. Would def stay again.
Disliked: The room(suite) had a few cosmetic issues. The bottom of the bathroom door was damaged from what looked like water damage. And the carpet was ripped in one spot. Other than that everything was great.

Very good

Liked: Cleanliness of room, location.
Disliked: Carpet had a tear and hasn't been replaced in the room. AC was old style unit and extremely noisy.

We made lemonade out of...

Liked: The room set up was nice, but the hotel had no available bedding for the fold out hidabed. The outside area promised utside grills for cooking and my large family was counting on using them to prepare food. But neither grill was operational. the pieces were missing they weren't even hooked up with gas. Front desk had no idea how to reconnect or use.Although the room promised self set thermostats, ours did not work at all and the staff had no idea how to make it work. We roasted at night trying to stay cool. The hot water and shower pressure was amazingThe kids loved the pool areaThe consession area was nice but not stocked, and over priced My hrother was charged $5.00 for a single bottled soda. He was required to pay cash...I cant help but wonder where that money went as we were told later, that the hotel accepted no cash.
Disliked: Sunday morning, breakfast was vacant. When we finally found the front desk staff, she was oblivious to the fact that no staff had showed up to prepare and nothing was out. No food was available Guest were piling into the area, some stomped off, some drank coffee and left, some tried to find the front desk staff, I ralleyed my family, staying at the hotel, together and we stepped up. A man from maintenance showed up and got the hot food started in the ovens as we went into the kitchen area and began stocking food.. Waffle batter was prepared, cereals were restocked, We found milk, fruit cups , cereal bars, yogurts, breads, bagels, muffins, fresh fruit cream cheese and butter and stocked it all. We started more coffee and kept it coming. We washed silverware and plates. I felt terrible for my loved ones, wondering what I had pulled them into , but they kept going as we waited for the hot food to finish cooking.. I am so proud of what we accomplished I was able to make sure my family got something to eat and got the service going out of the kindness of my heart. Onlookers stared, many had the nerve to complain. Leaving messes on the tables and counters that we cleaned up. We did the best we could given the circumstance

Not again

Liked: Free washer and dryer was definitely a plus. Breakfast was super yummy!
Disliked: They would not give us the pillows we needed or towels and wash rags. We seemed to be a bother when asking the man that eve for a blanket for the pull out couch. Let alone the sheet. As they knew we were 4 adults staying 2 nights... we will not be back.

Disappointing