Staybridge Suites Kansas City-Independence By IHG

Stay here and be charged...

Liked: Nothing
Disliked: Nothing like paying twice for the same room! And no one will return my double charge !!!

Exceptional

If location is the only...

Liked: About the only good thing about this place was the location. The first employee we came in contact with was kind but after that everything was a nightmare.
Disliked: Other than the first employee everyone else was rude. The initial room we were put into was not the room we had booked so we had to go down and ask for the room we booked. Dirty utensils in the kitchen area and the bathtub was broken and cheaply "fixed". No ice machine and when we asked where to get ice they rudely told us that we were supposed to turn on the ice machine in the freezer when we got in the room. Paid for a king size suite and ended up getting stuck in a queen size suite with no credit given back.

Exceptional

Liked: I enjoyed my stay

Great weekend get-away at the...

Liked: Breakfast was good. Location was close to the ballpark and that is why we were in town.
Disliked: Everything was very nice. No complaints.

We were overall pleased with...

Liked: The room was nice, we liked the breakfast, workout room, and pool.
Disliked: It was odd that no one attended to our room at all while we were at the hotel. It would have been nice to have someone at least take out the trash.

Nice room layout and mostly...

Liked: We had a nice stay in April at a Staybridge Suite in Madison, Wisconsin and we returned for a stay at this location because of our pleasant experience at the Staybridge in Madison, including the size and layout of the one-bedroom suite with a sofa bed in a separate room. We liked the room at the Independence location for those same reasons. For the most part it was quiet.
Disliked: We were unpleasantly surprised at the lack of selection and lower quality of the breakfast at this location compared to the Staybridge we stayed at in Madison. Inconsistency between locations is a concern for future stays. We found a big stain on one of the pillows, which made us uncomfortable as to the cleanliness of everything else in the room. The hallway rugs were pretty dirty and had litter, which also added to the cleanliness concerns of our room.

Passable

Liked: The location.
Disliked: The toilet wasn't flushing and it took most of the day for anyone to even come fix it. They wouldnt bring us up more blankets. There was no blankets in the room for the sofa bed. There was only 2 towels in the room for 3 guests. The toilet paper was almost empty. The front desk clerks were rude.

Exceptional

Liked: Location
Disliked: No coffee machine in room