Staybridge Suites Kalamazoo By IHG

A good option in Kalamazoo

Liked: A comfortable hotel with friendly staff, not far from WMU. Apart from the glitch noted below, it was a very pleasant stay. Thanks.
Disliked: An apparent tech glitch resulted a failure to update my contact and payment information from Booking.com and my reservation being canceled at the last minute. I can't tell whether the problem was with the hotel's computer system or with its interface with Booking. The staff did their best to resolve the immediate problem, but I would advise Booking customers reserving here to confirm that their information has imported properly, just in case.

Passable

Disliked: I’ve been here 5 years ago and it has gone downhill since then. Breakfast was badly attended, not very clean and on Sat/Sun items were missing and the the floor was a disaster. During the night of Saturday someone pissed in the elevator and it wasn’t cleaned until 11am next morning. What a disgrace!

was as expected, had exactly...

Liked: breakfast and check in staff were great.

Great place to stay in...

Liked: Great staff. Quiet nice hotel. Beautiful patio
Disliked: Had issue w original room which was addressed and then some!

Not a bad property but...

Liked: We’ve stayed at this property several times and always loved it for the friendly staff.
Disliked: We couldn’t get hot water in the shower and it didn’t seem like a concern to the staff member that was notified. The beds were very uncomfortable.

Exceptional

The stay was cozy and...

Liked: The room was cozy and stunning. We all had nice hot showers and got to relax and enjoy the morning of a wedding. We had a hair and makeup team come in and there was lots of room for them to work.
Disliked: I had called to set up a late checkout but the information was never put down and I ended up getting a call 40 minutes after regular checkout time. She handled it well and said it was okay to stay until the time I had mentioned before so I'm glad it wasn't a huge problem.

I'll definitely be back

Liked: Zues and Summer were the nicest people. We are staying here because I had a house fire and they have just made this so much better. Their attitudes to the work they do is refreshing and I really thank them both for being so kind.

Very good