Staybridge Suites Houston - IAH Airport By IHG

Awesome

Liked: Everything was awesome , but my AC in the room was not working, so it was extremely hot
Disliked: The AC was out

Very good

It was ok but will...

Liked: We liked that we had enough space for us and the kids
Disliked: The room definitely needs some attention from condition wise. Curtain track is coming out of the ceiling, the couch has stains, the carpet needs to replaced. In some areas it was missing due to being worn out and on other spots it was pulling back from the tile in the kitchen and bathroom. The light in the bathroom was constantly flickering like having a disco party in there. Cleanliness we did not see much wrong, the dishwasher had a ton of dishwasher powder in it so I started it when we first entered the room and the carpet was not vaccumed thoroughly. Since we were visiting family we did not spend much time in the room except to sleep and shower. Entering the lobby it smells musty, we are used to ihg properties smelling fresh when one walks in. The elevator was a little dark due to 2 light panels being out.

Exceptional

Very good

Very good

Very strict with a ton...

Liked: MOMS PLEASE BE AWARE : The management has stated that if they provide your meals, you must eat them in the designated dining areas, even if your room has a kitchen or dining space. Only food you personally purchase is allowed to be eaten in your room. Honestly, this made it hard for me as a mom since I know my children have certain behavioral issues like autism and ADHD … eating in my room, allows me to control them in a more personal/ closed off environment… this rule needs to be made clear before anyone works with this hotel, please add this to your website) …
Disliked: The fact that I could not eat my breakfast in the space that I paid for (I didn’t understand the rule. It was not very happy with the idea that breakfast came with stipulations and you had to eat where they said to eat at or no free breakfast) — the only food that could be eaten in your room, which had a kitchen and a full refrigerator as well as a stove top was the food that you brought in with your own money. As a mom, I really was relying on the free breakfast, but it came with stipulations of not not being able to eat in the security of my room when I know I’m able to control my children and that environment then this was a very poor experience… on top of that certain utilities in my room were not functional for example the microwave I had to go back-and-forth downstairs to use the staffing microwave because mine was not working.

Exceptional

Superb