Staybridge Suites Houston - IAH Airport By IHG

Very good

Very strict with a ton...

Liked: MOMS PLEASE BE AWARE : The management has stated that if they provide your meals, you must eat them in the designated dining areas, even if your room has a kitchen or dining space. Only food you personally purchase is allowed to be eaten in your room. Honestly, this made it hard for me as a mom since I know my children have certain behavioral issues like autism and ADHD … eating in my room, allows me to control them in a more personal/ closed off environment… this rule needs to be made clear before anyone works with this hotel, please add this to your website) …
Disliked: The fact that I could not eat my breakfast in the space that I paid for (I didn’t understand the rule. It was not very happy with the idea that breakfast came with stipulations and you had to eat where they said to eat at or no free breakfast) — the only food that could be eaten in your room, which had a kitchen and a full refrigerator as well as a stove top was the food that you brought in with your own money. As a mom, I really was relying on the free breakfast, but it came with stipulations of not not being able to eat in the security of my room when I know I’m able to control my children and that environment then this was a very poor experience… on top of that certain utilities in my room were not functional for example the microwave I had to go back-and-forth downstairs to use the staffing microwave because mine was not working.

Exceptional

Superb

Would recommend

Liked: Property was clean and well kept. Peaceful and welcoming environment. The pool water was not clear so we didn’t use it and the hotel had something going on with the water for a little while and we had to run water in our room to flush out debris and sediment. Staff was good. Housekeeping great. Breakfast great and well balanced. The rooms are great
Disliked: Pool, dirty room water for a bit but got better. The location is close to airport but it’s not a very good looking area as far as the stores and roads

Exceptional

Adequate room but the staff...

Liked: The suite is great even though we only needed it for a night.
Disliked: The attitude of the person at reception.

Good

Very good