Curling irons left in room not available for pick up today.

Liked: Room was clean and comfortable
Disliked: Items left in room not returned.

The parking lot is not...

Good

Disliked: The hotel was just ok. Nothing special. It was clean, which is important. Staff wasn't very friendly, but no issues. Parking was HORRIBLE. The parking lot was full of giant storage containers and we had to squeak into the last tiny spot left. I don't know where we would have parked if we got in later. They also charged a $75 pet fee for the one night which was not disclosed prior to booking (moat charge $25). We were there for less than 12 hours and spent over $200. Not worth it.

Good

Exceptional

Good

Has potential to be great...

Liked: The staff were pretty flexible
Disliked: They need to bring back all the amenities including the pool breakfast and regular cleanings now that Covid is largely over.

Superb

Liked: The location was good which made it easier to get to planned activities. The room was nice, clean and comfortable. I enjoyed the grab & go breakfast.
Disliked: N/A

I agreed to pay the...

Liked: the fact that I had a suite as requested.
Disliked: The price was too high and, I had to request extra bedding for the sofa bed, extra towels, and there was not paper towel in the kitchen. The breakfast was substandard (i.e. not many options including turkey, fruits)

Check in

Disliked: I paid for the reservation in advance so when we left Hershey park I would be able to quickly check in and get myself and my 5yr old to bed. Nope that wasn?t the case I stood there for 30mins because their credit card machine wouldn?t work for $20 in case I smoke or damage the room. First off why wasn?t this included when I originally paid for everything? I booked with staybridge in Virginia Beach and had a amazing experience but this time around it was horrible!