The lady behind the desk should not be given directions when she doesn't know for sure. It put us late for the concert and there was running up and down in the hall through the night that was very disappointing and there was a young boy standing by the elevators they didn't know where he was or what he was doing - that was a little scary. Have no idea how he got in.

Liked: The room was clean and comfortable.

Great value for the money :) Staff was lovely, very happy. Will definitely book here again! Nice to be able to stay in underground parking for a couple of hours after we checked out to explore the city .

Liked: Great location - able to walk to lots of local hot spots.
Disliked: Can't think of anything.

Very good

Liked: The front desk was able to accommodate my request to move to a room with two beds. I forgot to put that request in and she was very quick to search and offer a room that was available.

Passable

Liked: There was not enough shower gels for two people in the bathroom, I had requested a bath Robe it was not provided
Disliked: The quietness of the hotel I really love that

Perfect

Liked: Complementary dinner and breakfast

Convenient location

Disliked: Breakfast was ok, fresh fruit was not so fresh

Good

Disappointing

Liked: the staff are great!
Disliked: Too many homeless in the area. Drug dealers all over feel unsafe to walk outside. Owner parks in front of the main door. Have to walk into a busy road to get into a cab

Exceptional

Very poor

Superb

Liked: The pillows were amazing! Lovely breakfast. Everything was very comfortable and the staff were always very helpful.
Disliked: The hotel itself was excellent. The area outside was quite noisy at night, especially at the weekend.