Name: Staybridge Suites Hamilton - Downtown By IHG
Address: 20 Caroline Street South, Hamilton, ON
Telephone: (888) 608-6346
Rating: 4

The lady behind the desk should not be given directions when she doesn't know for sure. It put us late for the concert and there was running up and down in the hall through the night that was very disappointing and there was a young boy standing by the elevators they didn't know where he was or what he was doing - that was a little scary. Have no idea how he got in.

Liked: The room was clean and comfortable.

Great value for the money :) Staff was lovely, very happy. Will definitely book here again! Nice to be able to stay in underground parking for a couple of hours after we checked out to explore the city .

Liked: Great location - able to walk to lots of local hot spots.
Disliked: Can't think of anything.

Exceptional

Good value great breakfast buffet

Liked: Located close to the concert venue
Disliked: Dated decor

Superb

Liked: The location was fantastic. Staff were friendly. Breakfast was very good.
Disliked: Parking lots is not free

Marianne was incredibly kind and...

Liked: The room was big and had all necessary amenities. The hotel was very clean. The staff were amazingly helpful. Marianne was very kind and helpful when we arrived. We forgot my son’s stuffed toy and she was great with helping us to get it back!

Staff were great and room...

Liked: Safe and well maintained enjoyed our 3 nights.
Disliked: Was on the 7th floor and 4 different times our keys did not work and were no where near our cell phones. Had a toddler with us so very annoying. They finally made us keys from a new batch of blank keys. Breakfast and the social food ran out about a half hour before the designated end time. Had to fight to get a second bar/dining chair for the eating area. We were 3 and had only 1 chair and was told that was standard and it isn’t because we have stayed there a few times already. Eventually they were able to find one

Very good

Superb

Liked: Big rooms, nice staff, good breakfast (thankfully cause the conference I was Hamilton for didn't have a good breakfast. Nice gym, outdoor patio.

Solid hotel but a little...

Liked: The breakfast was as good as the reviews say. The hotel was clean, and the room was nice.
Disliked: It was a little expensive, not sure if I would stay here again at the price I paid.

comfortable room and breakfast but...

Liked: excellent room and breakfast was exceptional
Disliked: I was disappointed with the constant late night music/noise coming from the area behind the hotel where our room was. Didn't sleep well most of the night as this music/noise went on until 3-4am.