The lady behind the desk should not be given directions when she doesn't know for sure. It put us late for the concert and there was running up and down in the hall through the night that was very disappointing and there was a young boy standing by the elevators they didn't know where he was or what he was doing - that was a little scary. Have no idea how he got in.

Liked: The room was clean and comfortable.

Great value for the money :) Staff was lovely, very happy. Will definitely book here again! Nice to be able to stay in underground parking for a couple of hours after we checked out to explore the city .

Liked: Great location - able to walk to lots of local hot spots.
Disliked: Can't think of anything.

Exceptional

Superb

Breakfast was great.

Liked: close to McMaster university
Disliked: The parking was so tight, disappointing the pool wasn?t open.

Exceptional

Liked: the beds were so comfy and the pillows are amazing I really wanted to keep it lol
Disliked: the location in a little rough but what?s just hamilton, inside was beautiful

Disappointing

Superb

Liked: breakfast

very friendly workers.

Liked: Breakfast good, enough .Excellent coffee.
Disliked: coffee

Very good

amazing staff that made the...

Liked: amazing property! my wife and I stayed here for our wedding and the rooms we were in were absolutely perfect for getting ready too! Janice and Alicia were absolutely phenomenal, and helped make our day absolutely perfect. would definitely recommend and stay here again!