Staybridge Suites Gulf Shores By IHG

Liked: Staff.

Liked: Staff went above and beyond to accomodate us in any way. Very very positive experience.
Disliked: Absolutely nothing negative to say.

Great facility and breakfast, but...

Liked: Clean and comfortable, good location
Disliked: Staff was short. I mentioned that the elevator door was closing in people and workers because the sensor wasn’t reopening the door. The morning staff lady told me I “had to be faster.” Could be very dangerous if a child was there. Door shuts matter what or who is in the way.

Maintenance needed and staff needs...

Liked: Location was fine Bed was comfortable
Disliked: Staff was terrible we arrived at 4:30pm after a 10 hour drive the attendant was missing left a sign that they were assisting a guest. I figured maybe there was only one person working so we waited patiently only to have 2 people arrive together clearly one of them could have been there to receive guests since check in time is 4pmOur toilet wasn’t working when we got to our room we called as soon as we used it her response was “what happened did you use it?” So we waited again for the “handyman” to show up. My husband ended up fixing it and had to fix it several times in the 2 nights we stayed. At one point we tried to use the lobby bathroom but that one is out of service.

Good

Disliked: One small elevator.

Very good

Exceptional

Exceptional

Liked: Nice rooms
Disliked: No house keeping on weekends

Exceptional

Loved the 2 bedroom suite...

Liked: Excellent location, LOVED the 2 bedroom suite option perfect for our family of 6
Disliked: Nothing, it was all great

They don't communicate with booking

Liked: I didnt stay there because they didn't have my reservation from booking. I arrived to be told they couldn't find it and they had no comparable room available to accommodate us and id have to contact booking and deal with it myself. So I had to leave and drive down the road until I found another hotel and see if they had a room for us.
Disliked: They didnt communicate with booking and i did not have a room reserved for us. Despite making the reservation months in advance.