Staybridge Suites Grand Rapids-Kentwood By IHG

Very nice hotel; very comfortable beds; very roomy; walking distance to the Orbit Room. Would definitely stay there again.

Liked: Very clean and friendly staff.
Disliked: N/A

We would stay there again.

Liked: Everything else was great. Close to The Orbit Room, Founders Brewery and restaurants.
Disliked: We could not make the room dark enough because they only had sheer curtains that would close. The lights from the parking lot made it light in our room.

Exceptional

Liked: Outdoor pool
Disliked: Gentleman at check in desk was extremely racist towards me.

Very good

I really liked staying there.

Liked: Very comfy, delicious dinner and breakfast.
Disliked: Halls could have been cleaner.

Exceptional

Liked: Beautiful property.

Very nice.

Liked: Our suite was perfect. I liked the privacy door between the bedroom and living space
Disliked: Hallways were dirty Needed to be vacuumed and there were pieces of blue tape randomly on the walls.

Exceptional

Overall it was a very...

Liked: The suite which included a separate living room, the pool, jacuzzi, and breakfast.
Disliked: I did NOT like how the air conditioning blew so hard out of the register onto me while I laid in bed. The air was so aggressive and cold that I wanted to sleep with the blankets over my head. There needs to be a way to turn the register closed to preferred preference. That was terrible! But it was too hot to turn the air off entirely.

Very good

Liked: Nice room and facilities.
Disliked: The toilet sits extremely very low.. no bar to assist in getting up. The breakfast bar was low supplied and out of food and it was cold. There is a need for 2 more waffle machines as that seemed to be a favorite of clients. I asked to have reservations for the coming year.. seemed to be a difficult task to complete. Reservation not made. Asked for contact.. I was given a number but not a direct line. They could not make reservations either. ODD!

Poor