nice.

Liked: well kept
Disliked: the disturbance at 3am that woke us. wondering if we were going get hurt or even threatened because of these guests. it was scary.

Exceptional

IHG goes all out for...

Liked: Large comfortable exceptionally pleasant property. I really enjoy staying at IHG hotels. staff is friendly and welcoming. The rooms are large and comfortable
Disliked: N/A

Exceptional

Liked: Everything
Disliked: A/C was not on when we arrived,,, room was very hot.

my husband and I have...

Liked: easy on/off of 80.close to plenty of restaurants and entertainment.
Disliked: indoor pool was cold.

Superb

Liked: Great staff, made a good visit an exceptional one.

Exceptional

Very poor

Liked: The kitchen was nice.
Disliked: The layout of the suite made no sense considering that we had two children to accommodate in the room. The childern slept on the sofa bed, which was NOT comfortable in the least. On top of that, the bathroom was located through thevmaster bedroom which meant that the children had to come through the bedroom, if they simply had to use the bathroom. So they either couldn't see their way or had to disturb us in the master bedroom by turning on a light. This was not accurately represented in the online photos. We also had to go down to the front desk to ask for a blanket and pillow cases for the sofa bed. The top sheet, fitted sheet and pillows were in the room but, not the blanket and pillow covers. Does that really make sense?The next issue was that the beds (In the master bedroom AND the sofa bed) were VERY VERY UNCOMFORTABLE!!!! We also had an issue at check in with our card not being accepted which, after further investigation, turned out not to be an issue on our end but simply the hotel's card reader. The guy at the front desk took a different card and ran it. That one was accepted but then he made us right down the actual numbers on the card on an authorization form that he said they would keep on file. We asked if they would destroy the form after the payment went through and he said no. That really concerned us. At checkout, we were asked how our stay was and explained all the above issues. The woman who checked us out was very sympathetic and said she would have her manager contact us. We still have not been contacted.Very disappointing.

First room smelled like a...

Liked: The location is central to the falls and shopping. They have a great location just off just off the roadway.
Disliked: It?s nice of management to make sure the external portion of the hotel and lobby meets a certain standard with recent renovations. Because the rooms are old and are stuck somewhere around the Regan administration. The room phones have decayed to yellow and the smell is that of dog. The sofas are sagging and material not something I would sit on.