Staybridge Suites Des Moines Downtown By IHG

Called to see if we could check in early and a lady took care of us and said we could and that we'd have a room when we got there. Also the man at the front desk was very polite and helped out a lot!

Liked: Front desk was very nice.
Disliked: No fan in the bathroom.

Superb

Exceptional

Exceptional

Liked: The receptionist was the kindest, most friendly, and entirely helpful young woman I've ever had the pleasure of talking to! Incredibly impressed. The room was spacious and beautiful!The staff was able to fulfill my special requests (picture of a turtle) and my wife was thrilled!
Disliked: The coffee maker was admittedly a bit dirty but that's about all we could possibly complain about

Nice breakfast and good beds

Liked: Really nice property, I paid less for this hotel than others that have been a lot less nice
Disliked: The parking situation but it’s downtown so it makes sense

Exceptional

Passable

Hotel employees first rate!!!!

Liked: From speaking with the staff on the phone to the check-in checkout process, the staff was beyond helpful and very pleasant. I have to say the employee that checked me in was very accommodating , knowledgeable, and very friendly. She excels at customer service and needs a raise. I have never had such a good experience with hotel staff as I did the woman that checked me in.

Exceptional

Liked: There was a festival going on, so the price was over $450 for one night. But overall, the beds were comfortable and, the room was clean.

We were more than pleased

Liked: Good
Disliked: N/A