Name: Staybridge Suites Denver Downtown By IHG
Address: 333 West Colfax Avenue, Denver, CO
Telephone: (888) 323-5826
Rating: 4

Staybridge Suites Denver Downtown By IHG Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Convenient location and great service

Liked: Great location, clean, quiet.
Disliked: No complaints

Friendly staff, rundown rooms, hard...

Liked: The breakfast was good and staff were nice. The bed was comfy.
Disliked: The parking was expensive and my room was gross. Used tissues were stuffed back in the box and there was a bloodstain on the floor.

City, area, accommodation and experience...

Liked: The proximity to the business district was an advantage.
Disliked: The breakfast did not meet my expectations: too many people in an extremely small space. There was often no one at the reception desk.

Great hotel with comfortable rooms....

Liked: Great location, very convenient as I was attending a conference at the convention center which was an easy walk. Central for public transportation as we did not have a car.Space was nice. Good clean room with a nice bed and shower. Desk was helpful to do computer work. Love having a kitchenette (full fridge/microwave/sink/stove/dishwasher). Also enjoyed the pool/hot tub and included breakfast every morning!
Disliked: Just a couple small things that could be improved:1) Bigger kitchen trash bin in the room! The small one filled up so quickly and we didn't necessarily want our room cleaned every day, just more room for our trash! 2) Kitchen essentials should be included (like hand soap/dish soap for the kitchen sink, plates and utensils, maybe a pot and pan). We asked the front desk for hand/dish soap (to wash our hands as well as our baby bottles) about 3x and never got it after they said they'd send some up to our room -- just kept getting more dishwasher packets. And we had to ask housekeeping staff for plates and utensils. Would be great to have all those essentials right away, and not chase them down.3) The pool was a great perk but so cold!

We had a gig to...

Liked: Clean and tidy easy access
Disliked: Nothing

Good

Liked: the staff was very friendly. the food was good.
Disliked: the doors to the room are super heavy. the area was a bit more run down then I expected.

I wouldn’t stay again or...

Liked: I liked that the property was across from the mint that we wanted to see our first day while in Denver CO.
Disliked: I called the front desk no one answered so I left a message and received no response back.Floor had an extremely wet spot in the carpet.Plug-in by the bathroom sink didn’t work. I had to use the outlet in the kitchen area and use the microwave as a mirror. The air conditioner was extremely loud and the door to the air conditioner unit wouldn’t stay shut. The position of the tv on the wall was such that you couldn’t watch it from the couch. When we went to check out the price of the two rooms that were the exact same rooms reserved at the exact same time were different prices by $20 each night. When we asked why we were told that they had no idea and would email the manager to figure that out. I was told that the manager would call me back that day. I received no phone call. I called about the bill a couple of days later I got the same answer as before and I am yet to hear anything from the manager or hotel staff.

All in all,I enjoyed my...

Liked: The rom was very clean and spacious. The clerk was wonderful and was able to provide me with all the information that I needed. Although I had to leave earlier than expected, she was very accommodating and reassuring that my refund for the unused portion would be submitted.
Disliked: Parking and the drop off area.

Superb

It was a wonderful experience...

Liked: The breakfast was fantastic, The location is great to access so many things and the location is very secure requiring a key card to even gain entrance to the facility unless the staff let you in. There is someone at the desk most of the time working and the parking is not outrageously priced. We were able to see our car from our room. The rooms were nice and clean and had a full size kitchenette including full sized fridge which was much larger than what we expected. This will now be the location I stay when visiting and doing event that are located downtown. You also could not select a floor without a key to that floor which offers a higher level of protection even in the hotel.
Disliked: There was very little parking on site and it does not allow for you to reserve spots when booking. There was overflow parking at a lower rate that appeared to have a lot attendant so this worked still out well and parking was not an issue. Access to the property is very hard to get into if you do not know where to go, this is due to one way streets and very little signs to tell you how to get to the front of the hotel.