Name: Staybridge Suites Cedar Park - Austin N By IHG
Address: 1110 Arrow Point Drive, Cedar Park, TX
Telephone: (888) 406-7656
Rating: 4.5

Inhumane manager put a family...

Liked: If rude manager had not overreacted after our kid felt sick during the night (throwing up in the bedroom) and threw us out of this hotel, terminating our stay midday on the 1st day, perhaps we might have found something to like about this place.
Disliked: Hotel manager terminated our reservation after our kid felt sick over night and threw up on the carpet and curtain which was spaced less than a foot from the bed. While we would have been happy to voluntarily vacate the room in the morning for the hotel to “deep clean” the room and we accepted to pay for the extra cleaning expense, the way this manager handled this situation totally broke our trust. After talking to housekeeping and giving them a good tip to clean the unfortunate incident, we left for the day. About midday when we were 1.5 hr away, we received a text from the manager saying our reservation was terminated effective immediately. No, they did not offer us a new room - just coldly stated they hoped we’d find a new place to stay going forward. Can you imagine a hotel throwing a family with 2 kids on the street like that? Worst: he held our belongings hostage in the locked room which we no longer had access to until we talked to him. When we did so, he wanted us to admit to having pulled the curtain down when all that had happened was our kid threw up on it. We think the housekeepers must have tried to pull it down to clean it better, but not being able to do so they must have reported as something we did. On top of being turned out on the street midday with 2 kids in tow, without our stuff, this MIA manager (he was out of the property on vacation was handling all of this remotely), DARES to accuse us of vandalism? On top of the whole unbelievable situation, this was the part we just could not accept. He only allowed us access to our stuff when we threatened to call the police to start an investigation into the incident. Also he refused to issue us a receipt upon leaving the hotel bc he was still going to “decide how much to charge us”. We had to call Booking to intercede regarding the billing and receipt. Needless to say: if you travel with kids or someone who might feel sick in a hotel room while traveling, DO NOT STAY AT THIS HOTEL!

Passable

Disliked: There was a large hole on the ceiling in the bathroom. Originally we were in a room with two queen beds but got switched to a room with one king bed because that’s all they had available. I was not refunded anything for the inconveniences.

Was a great hotel for...

Liked: Very clean and quiet property. Staff was very friendly and helpful.
Disliked: Nothing to dislike.

Exceptional

Very good

Liked: Breakfast: Loved the Texas shaped waffles but could’ve had more variety in cereals and pastries.Room: Very happy with suite. We enjoyed our stay.

Exceptional