Liked: They hotel was beautiful and the room was spotless!
Disliked: The kitchen staff was very friendly but would try to take short cuts and try to rush visitors through breakfast.

Liked: Fast checkin. Friendly staff

Liked: Staff were great! Breakfast was delicious! Hot tub was awesome!
Disliked: Pool seemed murky

Disliked: When we checked in the toilet paper was almost empty in the room, it was not refilled even by the next day and I had to call to ask for more. We also had a problem with kids running at night above us for hours late at night. Nothing was done.

Liked: Good

Very good

Nice hotel, poor experience with...

Liked: Customer service at the front desk was nice and accommodating considering our reservation with booking.com was not valid even though I had a confirmation number.
Disliked: When I arrived at the hotel on the evening of 8/23/18 to check in I was told there was no reservation under byname They checked every which way in their system to no avail. The checked under my wife's name as well. Thankfully a room was available even though they could have easily been booked because it was move in day for the college kids at the University at Buffalo Campus. The original price of the room was $255.94 however the best price we could be given because of a last minute request was $261.62. This is the first time I used Booking based on awesome reviews but I am sad to say I will not be returning as a customer. I was disappointed and inconvenienced.

Exceptional

Superb

Liked: After reading some of the reviews, my expectations were not very high. We were pleasantly surprised. Our room was comfortable and clean. The staff was friendly and helpful. The breakfast was great with a great selection!!
Disliked: It took a little long for the shuttle service to and from the airport.