Exceptional

Fabulous

Liked: The bed was so comfy!! Excellent place to stay. Not enough food for breakfast but they replenished when asked! Probably weren?t expecting so many people the morning after the football game. Unexpected complimentary dinner the evening of the game. This place won?t disappoint!! We will go back again for sure if we go to another Bills game!
Disliked: Not enough food for breakfast but it was delicious

Hotel room was clean, but...

Liked: Was clean
Disliked: The continental breakfast - had to ask for chocolate milk, muffins. The items weren't filled in when they were empty. The tables weren't cleaned so we ate both days in our room. When we went to check out, we had to wait almost 10 minutes because the checkout person wasn't at the desk. They put a sign up that said they'd return a a little while.

Exceptional

Very poor

Disliked: Bad customer service

Exceptional

We enjoyed our suite, but...

Liked: The suite was spacious and very comfortable. We are sorry we didn't have time to enjoy the other amenities of this facility. The breakfasts were very good!
Disliked: At check-in, we were given a room of lesser value than what we had booked. We didn't notice this until we were already up into our room. We called and they asked us to come down to show our booking sheet again. We did and they told us they had nothing else as they were booked. We persisted, the manager found a room, and we had to move our things to another suite as described on our booking sheet. This suite was as promised and very enjoyable. We had 2 light bulbs out when we first got into the room and one blew while we were there. We took 2 of those bulbs down to the desk for replacement in order to expedite the replacement as we were quite tired after check in. Also, we only had one wash cloth after our linens were replaced one day.

Very good

Nice hotel, poor experience with...

Liked: Customer service at the front desk was nice and accommodating considering our reservation with booking.com was not valid even though I had a confirmation number.
Disliked: When I arrived at the hotel on the evening of 8/23/18 to check in I was told there was no reservation under byname They checked every which way in their system to no avail. The checked under my wife's name as well. Thankfully a room was available even though they could have easily been booked because it was move in day for the college kids at the University at Buffalo Campus. The original price of the room was $255.94 however the best price we could be given because of a last minute request was $261.62. This is the first time I used Booking based on awesome reviews but I am sad to say I will not be returning as a customer. I was disappointed and inconvenienced.