Staybridge Suites Amarillo Western Crossing By IHG

Calm location, great breakfast and...

Liked: Location away from traffic is very good for tranquility. Free parking right out front was great and safe. Staff are attentive and friendly. Happy Hour Social snacks, drinks, are tasty and really appreciated. Breakfast was also great with plenty of variety, eggs, make your own waffles, and assortment of fresh fruits. Three varieties of Coffees (including decaf) are very good. My room was large, with comfy bed and seating areas. Good bed and bath linens. Love the full size fridge, dishwasher, and dishwater in the room.
Disliked: Need ice machines on each floor or in each refrigerator in the room. At least put in ice trays. The bathroom in my room needed plumbing repairs (minor cosmetic).My neighbor guest above my room made heavy noises at pre-dawn hours. That woke me up 3 am and I had to call front desk to complain. This is the fault of inconsiderate guests; not the hotel.Note: I tried to upload photos on this review page with Booking.com but kept getting errors.

Great value! Loved the large...

Liked: huge room, very clean, cold AC, quiet hotel, nice bathroom, friendly staff, enjoyed the courtyard
Disliked: AC was loud, trash bag in hall by elevator when we arrived until we left

Superb

Liked: Breakfast

Disappointing

We would not return &...

Liked: We were very disappointed in our room. We’ve stayed in many Staybridge Suites and have always had good experiences. This was a huge disappointment. If we hadn’t been so exhausted, we would have gone to another hotel.
Disliked: Cons: The bathroom had mold all over the ceiling. The floors were disguising with stains all over them. The couch had a gross smell. There were dirty dishes on the floor by the bed. The dishwasher was full of dirty dishes. There were weird little bugs all over the place. The sofa mattress had stains on it. There was no dish soap in the kitchen. The curtains were wet and sour from the ac. Overall felt dirty. Hair the hair dryer didn’t work. Pros:The be breakfast area was nice & clean. Food was good. Bed was comfortable. The staff was nice and friendly.

Very poor

Liked: Nice staff members
Disliked: Needs to be updated

Very poor

Bed were comfy and stay...

Liked: I always like the big family suite with the kitchen and the pool/hot tub/ breakfast.
Disliked: The 2nd floor hallway smelled like dog and the room wasnt as clean as usual, there were food crumbs on the kitchen counter and bathroom toilet ran 24/7.

Exceptional