stayAPT Suites Harrisburg-Hershey

This is always my go...

Liked: The property is always spotless. The staff is super friendly and helpful.

Pleasant

Liked: clean spacious and convenient

My stay at this hotel...

Liked: N/A
Disliked: My experience at StayAPT was extremely disappointing from start to finish. Upon arrival, there was no assistance with the check-in process. The staff member responsible was on the patio with his family, speaking to us over the phone rather than providing in-person support. He also informed us there were no luggage carts available, which forced us to make multiple trips up to the third floor—while managing a stroller and a baby.When we finally entered our room, we were shocked to find it had not been cleaned. Dirty towels were left on the bathroom floor, and the bed had not been made with fresh linens. After addressing this with the staff member on the patio, he and his wife came to clean the room themselves while their family waited outside the door. Once finished, the wife stated, “We did the best we could,” which was not reassuring.The room itself had other issues as well. A blinking green light on the smoke detector—positioned directly above the bed—made it difficult to fall asleep. Additionally, the elevator was not functioning and would not go to the third floor. We were told the issue began the night before, yet no signage was posted to notify guests. With a baby in a stroller, this created a major inconvenience. When I brought it up, I was told, “We’re on the elevator company’s time,” as if the situation was out of their hands.Our toilet also failed to flush properly. I informed the staff and even mentioned that I had attempted to plunge it myself. I wasn’t at the property at the time but gave permission for someone to check it. When I returned, there was only a plunger left outside the door. After another call, the staff member came to assess the issue and said he would need to use a snake tool the next day, but I never received follow-up or resolution during our stay.Housekeeping services were also completely absent. At no point during our week-long stay did anyone come to clean the room.

Very good

Nice room, too stressful with...

Liked: Room was nice
Disliked: The lady who checked us in was not friendly and very stern. The hotel has a strict rule for noise. My family didn’t even feel like we could talk over a whisper as the lady who checked us in said if there was just one complaint- we would be thrown out of the hotel.

The property was clean. It...

Liked: The property was clean, easy access after hours when we arrived
Disliked: Like everything

Great price

Liked: Very clean
Disliked: Wish it had a pool

Exceptional

Exceptional