Exceptional

Superb

Exceptional small hotel with welcoming...

Liked: Brilliant small hotel with very friendly and welcoming hosts, important if you are on your own. I was not made to feel like just another visitor. You could tell that they really cared about their offer. Room was spotless, with probably the best pillows and bed I have ever slept on. Bed was so immaculate, I felt guilty spoiling it by getting in! Nice touch was the coffee machine and chunky biscuits in the foyer. Not too far from Hammersmith station, also Chiswick and Westfield walkable.
Disliked: Nothing. The addition of breakfast would have been the icing on the cake, but due to covid difficulties, it was not on offer, which is not immediately apparent on the Booking.com website, but is on their own website. There were various take out/cafe options within fairly easy reach.

Return visit and very happy...

Liked: Very friendly and accommodating.
Disliked: Water pressure in shower was very weak.

Very good

Liked: Wonderfully friendly and helpful, clean hotel and great comfortable bed!
Disliked: Would have appreciated masks being worn.

Good location with lots of...

Exceptional

Superb

Liked: Room was very clean and welcoming Staff super friendly Location near bus and tube station A water boiler in the room with tea and coffee

Very good

Liked: Very comfortable bed. I was upgraded from the single room to the double. I had to modify my booking just a few days before my arrival and they didn't charge me for that. Great communication and amazing staff. The breakfast had a decent selection of pastries.
Disliked: The shower could have worked better. It took a few minutes before the hot water appeared. The room was a bit cold at night but when the central heating was on, it was very warm.