Stamford Plaza Melbourne

Exceptional

Exceptional

Superb

Liked: Great layout. Everything you need to feel comfortable. Home away from home
Disliked: Wasn't long enough. I think the lady on check out should have focused on people waiting to check in/ out instead of her head down on phone. It's important to acknowledge people, even if she was busy. People then don't mind waiting if they are acknowledged.

Exceptional

Long Weekend Away

Liked: The location was perfect. Staff were friendly.
Disliked: Hot water took over five minutes to come through in the morning. Housekeeping wasn't done on one day.

This ruined our experience I...

Liked: It was close to our function
Disliked: The staff charged us $18 for kids ice cream. When we questioned it they assured us they would respond. Three days later still nothing. We were a large group that spent $500 restaurant and to charge this much for a scoop of ice cream in a bowl was disgraceful

Superb

Exploiting extra money

Liked: Payed the 200 that they said they needed . They took it out of my account. Which I wasn’t happy about. As other reputable hotels just have it on hold. And I still haven’t received it back 6 days later . It’s a money exploiting mission of the hotel group and it stinks !!! I want my money back in my account
Disliked: Payed the 200 that they said they needed . They took it out of my account. Which I wasn’t happy about. As other reputable hotels just have it on hold. And I still haven’t received it back 6 days later . It’s a money exploiting mission of the hotel group and it stinks !!! I want my money back in my account

Not 5 star

Liked: Location.
Disliked: Rooms were tired and in need of maintenance. We couldn't alter the temperature of the room. Breakfast was not worth the money.