Good

Superb

Breakfast has never ruined my...

Liked: I spoke to the hotel before to ask if there was any way to make our stay a little extra special. I had a quick professional yet friendly reply and they went above and beyond to accommodate us.. thank you so much! The effort made by the hotel by decorating and even gifting of drinks vouchers made my sister feel very special and she even cried happy tears. Suite was beautiful and the facilities were brilliant, we had to book hour slots but that wasn't a problem for us. We were also able to order food to our room via Just Eat as resturants were closed due to COVID.
Disliked: The service received by the staff at breakfast the next morning was absolutely disgusting. We arrived and were asked what room number (we had a suite booked so their were four adults in one room), however the staff member stormed past us to "check" and left us stood waiting. Once he returned we were then seated, not given any information about breakfast, what was included etc just that there was a full English or porridge. It became more obvious how differently we were treated when other visitors around us were given a much better service. They were being politely poked to, pleasantly told breakfast options, being checked on throughout their meal offered repeated drinks etc. We were completely baffled to why we were being treated so awfully. Eventually after only two out of four plates were cleared after waiting a long time, we left regretting that we had attended the bar for breakfast and didn't just have it via room service. I have never received such an appalling service to the point where I was completely made to feel marginalised. We were made to feel as though we had done something wrong just by being there. This was so completely obvious to other diners at the time, especially when we were shouted directions at from the other side of the room! Made us feel completely embarrassed and quite upset. We could bring ourselves to stay long enough to even get chance to use our drinks vouchers :( We were looking to rebook again but think we will now try somewhere else. Completely tainted and almost ruined our stay! Such a shame.

Very good

thoroughly enjoyed our stay at...

Liked: beautiful property. We were able to upgrade and had a look at a couple of rooms - all very spacious. some lovely views to look at. Lovely location close to Chepstow village and roughly 40mins in to Cardiff. Kirsty on reception went above & beyond for us to have the best room available as it was our honeymoon and gave us some complimentary drinks vouchers. We booked a gorgeous afternoon tea, and as we had mentioned in discussion with a lady from the kitchen that we should have been honeymooning at Disneyworld - they added Mickey shaped chocolates in our afternoon tea. such a lovely touch and one I will always remember. thank you for a great stay!
Disliked: tried to book a massage on the Monday before leaving and the treatment room is closed on a Monday which I was not aware of.the Spa, is more like a regular swimming pool and a small jacuzzi.

Exceptional

Excellent break in December a...

Liked: The spa treatments
Disliked: Vegetarian food options poor

Superb

Passable