Clean; immaculate; professional staff; excellent restaurant; delicious food; lovely rooms and bathrooms. A quite oasis overlooking parkland in the middle of Hammersmith. Full of history.

Liked: Beautiful hotel; full of character.
Disliked: No peaceful lounge and reception should be enlarged and closed off.

Beautiful hotel with great history/restaurant/whisky!

Liked: Amazing history, great restaurant and stunning whisky bar.
Disliked: Room was rather cramped, but then it is a London hotel so small rooms are the norm. Maybe remove a couple of pieces of furniture?

a good location with easy...

Liked: the location was perfect for our trip and the room was extremely comfortable
Disliked: nothing

Very good

Liked: The staff were exceptionally helpful and friendly.
Disliked: The hotel no longer provides face washers or toilet brushes.

Very good

Superb

Liked: Location was perfect for the Olympia exhibition centre. Quiet location in the middle of a busy area. Lovely rooms and staff
Disliked: Nothing

Solid good space near city...

Liked: I love the hotel's air of old fashioned service in the middle of London.
Disliked: Nothing to complain about!

Superb

Liked: We love the unique building

Lovely hotel with excellent amenities!...

Liked: Lovely hotel with excellent amenities! Great room, helpful staff, beautiful stay!
Disliked: The reservation process went all wrong for me and neither the hotel management nor booking.com would take responsibility. I won’t book through 3rd party again because of this. It was extremely frustrating and costly.

Very good