Clean; immaculate; professional staff; excellent restaurant; delicious food; lovely rooms and bathrooms. A quite oasis overlooking parkland in the middle of Hammersmith. Full of history.

Liked: Beautiful hotel; full of character.
Disliked: No peaceful lounge and reception should be enlarged and closed off.

Perfect hideaway location in Hammersmith.

Liked: The hotel looks exactly like the pictures - the hotel itself looks like it should be in the Surrey hills instead of Hammersmith! Beautiful inside and out and due to it being near December, there was a huge lovely Christmas tree!
Disliked: Nothing, everything was amazing.

Exceptional

Liked: It was in great walking distance to the Apollo which was a must for us. We had the best nights sleep
Disliked: Check in could have been better the receptionist seemed to have everyone else’s room keys ready but not ours.

Nice but noisy

Liked: Friendly helpful staff.
Disliked: The room was quite noisy at night, both guest noise and traffic, and the plumbing seemed to be hissing all night.

Exceptional

Beautiful hotel and staff, but...

Liked: Beautiful hotel, with character, and well furnished. Next to lovely park and F&B facilities looked amazing . Staff lovely.
Disliked: The most diabolical fan right outside the ground floor rooms, constantly winding up and winding down - so it wasn't even steady noise, to give you a chance to get used to it. Imagine an engine slowly revving up, and then revving down and then up again without ever stopping. Also my window was next to an outside area where guests passed by or stopped for a cigarette and to chat. I had zero chanced of any sleep.

Very good

Cosy and historical location

Liked: Surroundings and atmosphere. Resturant staff were very helpful

Superb

The best Stay in the...

Liked: I booked a double room for my parents visiting, as last time they came we had a terrible overall experience at the hotel they were staying (also located nearby). I have always loved this hotel as it has such a beautiful and welcoming exterior, but it has been an absolute surprise from start to finish!From the Christmas decorations, to visiting the Melody's bar/restaurant (the food was delicious and we will do the Whisky tasting next time) and just how comfortable and spacious the room was. Would also like to thank George, doing the night shift at reception, for taking care of my parents so well knowing their English speaking is not great, you are a star.
Disliked: There is not a single detail I did not like from this hotel, so far so good! Also has a great location as Hammersmith station is just 5-10 minutes away.