Superb

Very good

Liked: Nice historic hotel experience. Nice Valentine?s Day touches with room service.

Superb

Liked: Enjoyed the atmosphere

Some problems (minor: booking problems,...

Liked: I feel sad that I have to write a bad review on such a good hotel. Our experiences in the past have been good. The room was nice, except the TV didn't work. Restaurant was top notch. They gave us a free upgrade to a room with Jacuzzi one night. (We had paid for that jacuzzi for the other night, and this way they didn't need to move us to another room, so this also translates to less work for the housekeeper - a win win scenario.)
Disliked: 1) Smaller deal The room reservations were screwed up, (our booking.com King had been rebooked by hotel as Queen) this was eventually sorted ("room upgrade to King"). They did kindly give us a real upgrade that we hadn't paid for on our second night to spa. 2) Big Deal: They aren't telling customers that the captions on TVs in many rooms aren't currently working (this news we heard from staff AFTER our stay - if we had known we would have changed our plans). My wife is deaf, this means we had no working tv for our two night stay. 3) Biggest Deal: Failure of high level customer service. The manager was slow to respond to our complaint about this problem (by weeks!). I had called her office, and her cell phone within a few days of the incident. More than a week later I again called the hotel. When she finally got in touch she had defensive tone about the reason for her lack of responsiveness, and acknowledged the TV problems were systemic in the hotel. Eventually she offered what I felt was inadequate compensation (one free night stay for our hamstrung two night stay). Up to now we have still not received the compensation she said she would send - we have waited about two weeks. We understand things happen sometimes, but expect that a place like the ST James should have superlative and accesssible managerial customer service for when things go really south for the customer. There was no manager ever at the desk when we were there who could compensate for problems. We should not have a pulling-teeth experience getting in touch with management to compensate for problems with our stay. Ultimately this was the worst part of our stay with St James.

Exceptional

Nothing was terrible with the...

Liked: did not eat, only one restaurant open
Disliked: heater was very noisy, and despite the hotel being nearly empty, my room was train-tracks-adjacent.

Super fun weekend in Red...

Liked: We did not eat breakfast at the hotel.
Disliked: The room was a bit small (#212) but it was fine. Scarlets could use at least one steak on their menu but the food was good.

Very relaxing long weekend, loved...

Liked: I love a historical building. The rooms were true to their era and were well appointed.
Disliked: Many of the shops and restaurants were closed due to COVID. This is absolutely no reflection on the hotel at all. All room refrigerators and microwaves were removed due to the pandemic, which we understand, but it is difficult with a three day stay. We travel frequently and many hotels have suspended this convenience. Again, no reflection on the hotel!!

Delightful Fall Get-Away

Liked: The newly remodeled restaurant was a real plus for our stay! Food and service were exceptional.