Sprowston Manor Hotel Golf & Country Club Guest Reviews
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|3.2 miles from Norwich centre|
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Ginette Thu, 17 June 2021
I wouldn?t recommend at all...
Liked: Breakfast non existent 1st morning - fully booked . 2nd morning , the choice was very limited & then items were not available . What hotel runs out of Marmalade ???Hotel location is good . The staff tried their best & were clearly embarrassed in some instances by the situation .
Disliked: The original rooms that were allocated were dangerously hot! No air con just an inadequate fan moving the scorching air around . No fridge in room . No room service . Scaffolding immediately outside room . All this when other rooms were clearly available . Actually being able to eat a meal would have been good . No answer by reception on most calls . No answer by leisure centre on 3 calls. This hotel should not be booking guests it cannot offer a service to them.
David Wed, 16 June 2021
Overall we enjoyed our stay
Liked: DinnerPet friendlyChoice of room
Disliked: Access to and from room was difficult.At Breakfast we were sat too close to others
Ady Wed, 16 June 2021
Liked: Breakfast ok luke warm...bed comfy...nice room..dusty around bed and found bottle top from previous stayers...staff great helpfull friendly...pool sauna lovely...enjoyed our stay still...
Kevin Wed, 16 June 2021
Liked: The are around the hotel is very nice and the view from the room over the golf course was excellent
Disliked: The quilt cover did not look to be very clean, for a Golf and Country club for the rooms to have no air-conditioning and windows that had restricted opening leads to a very hot room on a warm day. I would not stay again
Jon Wed, 16 June 2021
Liked: The property is very nice and the suite we stayed in was also very nice .
Disliked: On arival we were told the restarault was fully booked ....We did mange to eat in the hotel at 6 pm .... by 8pm we were still in the restaraunt with about 4 outher people . The food was loverly but a bit confused considering how full they said the restaraunt was .... ive attached a photo of the busy restaraunt . On saturday we were informed they had 100 guest for a wedding which iam sure is against the law and not really the residents problem ... , but anyway had dinner at 6 and by 8 there must have been 4 tables full . The bar area in genaral seemed to be very cahotic considering there where only 30 people tops in the bar and dinnng in total . We did want a drink on saturday night after eating .... we where asked to sit at a table and wait for service .... after 10 mns we gave up and went back to are room . Pretty sure the problem is down to not having enough experianced staff .... ok if your in a premiur inn not Ok in £300 2 night stay . If the prices are the same and the restaraunt and bar are open the service needs to be in line with Cost .
Emma Wed, 16 June 2021
Deborah Wed, 16 June 2021
Liked: That I had a bed
Disliked: Honestly don?t stay here. No food, breakfast is cold and awful, rooms don?t get cleaned changed due to ?covid? - beyond an excuse. Hardly any staff, furloughed all the staff and are using temporary staff. Can?t even get a cup of tea, had to bring the kettle from the room into the lounge to make myself a tea. Give you a plastic bag at the front desk as they can?t put the items in the room due to ?covid? again. Thankfully we had a car so could go and get lunch and dinner. Saw them tell quite a few people that supermarket is walking distance if they need something, people that didn?t have cars. Truly unacceptable, if you can?t operate by normal standards them CLOSE or pre warn people. Wish I read the reviews Stay here at your own peril
Martin Wed, 16 June 2021
Liked: Louise, reception, very welcoming and accomodating for our needs
Disliked: Service in bar and restaurant was so slow, we appreciate that the staff are young and doing their very best but to wait 45mins just to have a drink served in the bar and then another 20mins to pay for the drink is obscene.
Arjan Wed, 16 June 2021
Carol Wed, 16 June 2021
Liked: Pool was nice.
Disliked: Arrived to find I could not book in for dinner as hotel fully booked at 15.00hrs. Would help to have advice on website re pre booking Breakfast was disappointing it took 30 minutes to get served at 7am. There was no cereal my food was lukewarm as others arriving after me were served first. I was told I would be served in right order!!! No Marmalade and toast was just warm bread no colour. Room had no biscuits and Limited 2 two cups of tea.