SpringHill Suites Norfolk Old Dominion University Guest Reviews
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|3.6 miles from Norfolk centre|
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Jamila Fri, 9 July 2021
Best rate for our family...
Liked: Deaisha at the front desk is very welcoming, informative & great at keeping the breakfast stocked. She is the perfect person to have at the front desk. The staff was very accommodating to every request & question we had. We looked everywhere for a place in a decent neighborhood that would fit our family of 7 (2 adults, 17, 14, 10 & 2yr old twins) including Norfolk, Va Beach & Chesapeake & this was the best rate with breakfast & a pool. Lots of storage for food we brought & love that there?s a sink to wash dishes. Pullout sofa is like a queen size. Breakfast was good considering they were limited to their options due to Covid (breakfast sand, odis spunkmeyer muffins, cereal, fruit, oatmeal, Greek yogurt, milk, juice, water, coffee). The staff & price made it worth the stay.
Disliked: The location had us driving atleast 20 min to anywhere we needed to go. The hot tub was out of order. We never used the pool bc we didn?t wanna waste our time inside & it was tiny. I wish the pool was outside. The light over the kitchenette area was burnt out. There were cpl hairs & little stains on one of the sheets. Super dusty good thing I brought my own Clorox wipes during Covid. Toilet clogged. Hotel ran out of towels for little while. Bathroom door lock came out & we fixed it. Rooms could use a little updating with new carpet & sofas. I wish the beds were queens bc we have to share bed with our twins. You have to use ur room key to park which is $8/day. They hold $20/day to go towards parking & anything u might get from the little store beside front desk then give back what?s not used. You need ur room key to go up the elevator. There was only 1 luggage cart bc other one was broken. You can?t go in any other doors closer to your room bc ppl broke the swipers outside the other entrances.
Anonymous Mon, 5 July 2021
Heather Sun, 4 July 2021
Gelpi Thu, 1 July 2021
Patrice Sat, 19 June 2021
Beside the smell and the...
Liked: Room were clean
Disliked: Hotel looked nothing like online pics. Smelled like mildew and chlorine when you first enter as well as the elevator. No bar.
Joseline Sun, 13 June 2021
Liked: The front desk person Deaisha (I believe) was BEYOND patient, helpful and accommodating. She did not lose her cool no matter how many requests my family and I made for different things. Our ice maker for our floor was out. I had sent my 16 y/o daughter to get ice and she actually went and got the ice for her, from one of the floors that was working. I had asked another employee for an extra blanket, she had to guide that individual on where to access the linens. I had also made an error in my booking, she caught it, fixed it and made me feel reassured that I would not be charged for the extra stay, and I wasn?t.
Disliked: I enjoyed the room, the pool was nice and quiet. My son had a friend with him and they really enjoyed the pool; small but nice for a quick dip. The location and parking 100% will be back!!!!
Sharon Sat, 5 June 2021
Jennifer Sun, 30 May 2021
Ok just not worth the...
Liked: The staff was good and polite
Disliked: The price change and charging my card more then my stay was to be . when i was told my balance was zero i get charged 190 again
Jacqueline Thu, 20 May 2021
Kelley Sun, 16 May 2021
Clean comfortable and convenient
Liked: Clean, comfortable and convenient
Disliked: Convenient to ODU