SpringHill Suites by Marriott Florence

Exceptional

It’s always a pleasure to...

Liked: Everything
Disliked: Nothing

Good

Exceptional

Definitely could've been better

Liked: Location
Disliked: Was not aware the hotel is under renovation. No hot water the 2nd night. The system locked us out of the room. Was on the second floor. We can hear kids running back and forth above us. 2nd-floor hallway had a musty scent to it. No ac in the hallway

Disappointing

Exceptional

Liked: Customer service was great, my check-in person was very helpful in getting me squared away.
Disliked: The fact that booking didn't automatically adjust my rate, when rate was less at property. The fact that I was not actually able to speak with a person at booking.com regarding the problem, and still has not. Cancel booking and pay at property. Still trying to contact them.

A major inconvenience

Disliked: They over charged and they acknowledged the overage and I didn’t receive a refund

Excellent

Liked: Clean, close to activities and restaruants