SpringHill Suites by Marriott Flagstaff Guest Reviews
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|2.6 miles from Flagstaff centre|
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J Q, Mesa, AZ, visiting Fort Tuthill County Park Wed, 10 July 2013
Liked: Comfortable room. Great breakfast. Nice property. Nice pool and workout room. Friendly front desk people.
Disliked: Second night maid service was terrible. Room temperature was set to 68 degrees. Room not fully cleaned. Toilet paper not replaced. Hole in screen not repaired (left note for her). Coffee creamer not replaced (left note for her). Seemed like she had an axe to grind.
Cathy Mon, 25 May 2020
Disliked: Due to Covid 19 I called before I booked to specifically ask if they had breakfast included still (they do not but I understand that) if the pool was open ( the reason why I assumed that the pool would be open is because Governor Ducey had approved pools to reopen.) I was told YES it was open but that we just had to check in and get a towel and sign in when we swim. I then immediately booked the hotel once I got there pet policy as well $75 non refundable fee). When I checked in they said the pool was closed, was rude about it and when I asked why did somebody on the phone tell me that the pool is open they said "oh nobody here would have done that the pools been closed since all this started" and turned my their back on me and went back to chatting with one another. Why would I make that up? VERY disappointed!!!... the pool being closed I understand -- I don't understand why the front desk person I spoke to the day before said that the pool was open when it wasn't!! The room was kind of dingy for the $170/night price tag and an odd layout. Most especially the bathroom. No matter what we tried water leaked out of the shower door and you had to be inside of the shower to turn it on which is not very conducive to helping your little kids get the shower on unless you want to get wet.
Christian Sun, 24 May 2020
Karyn Thu, 21 May 2020
Phil Thu, 21 May 2020
Comfy & well needed relaxation...
Liked: I liked the location of the hotel. Was easy to get in and out of the location. Plenty of places to eat within a short distance. The room was really comfortable. Out of the several places my family stayed at during our short getaway, this place had the best beds.
Disliked: I would've given a rating of 10 if there was a better breakfast served. They only offered a muffin, orange, granola bar & coffee/tea in the morning. I understand covid-19 is making things difficult but its not impossible to provide some sort of hot breakfast like other hotels.
Tracy Tue, 19 May 2020
Eduardo Tue, 19 May 2020
Crystal Mon, 18 May 2020
Yvonne Sun, 17 May 2020
Very comfortable and quiet.
Liked: The service was great and checkin was easy. Even though we checked in at almost midnight, the manager at the front desk was really nice and I wanted to thank her for that, after having a 6 hr drive. The room was very quiet. Didn't hear neighbors or anyone down the hall at all.
Disliked: Everything was pleasant. I always enjoy staying at a Marriott hotel.
Paul Sat, 16 May 2020
Liked: Morning staff was much better. Helpful and friendly. Room was excellent! Will choose Springhill Suites again!
Disliked: Evening staff was grumpy at check-in, not very helpful and outright rude to another customer.
Anonymous Fri, 15 May 2020