SpringHill Suites by Marriott St. Joseph Benton Harbor

Poor

Liked: The room in itself was clean and it was a nice updated property
Disliked: Our tv in our room was out the entire trip ,we had brought it up to the staff multiple times of our stay, they chose to do nothing about it. It was very hard trying to entertain our 3 small children. The pool was all at full occupancy most of our stay. Breakfast was limited and very picked thru. I think overall we could of found a more affordable hotel with better amenities and staff who actually cared

Nice stay for one night...

Liked: The building looked well kept up and the inside lobby was nice as well. The room was clean as well.
Disliked: The pool was so cold and that was a disappointment since there was no hot tub to warm up in. My kids lips were blue and they were just shivering. The surrounding area was run down and kind of sketchy, we made sure to not leave the hotel in the evening.

Very good

Liked: The hotel and room were nice, the pool was very cold however.
Disliked: The night staff older gentleman was a nice man however, my 3rd party booking had issues on their end and the man made sure to let me know the lady in the morning didn't add sales tax so I got charged less... However with the booking.com they did add it and was the same price as the night before ( we extended our stay)... He made sure to let me know it wasn't done right on their end and I showed him and explained to him I paid the full price as the day before... And he made sure I knew the lady messed up the booking to the 3rd party booking which wasn't my fault.

Great! Just wish there a...

Liked: The property was really nice and clean!
Disliked: One of the morning front desk crew was watching my family & I during breakfast. Made us uncomfortable. Made us feel like we were being watched as we were going to make a mess or take too much food or something.

Superb

Very good

Exceptional

Exceptional

Good

Liked: The cozy room, free breakfast, friendly staff.
Disliked: The urine dripping from the ceiling into the bathroom. Causing us to move rooms to 2 queens when one of the main reasons we booked here was because they had a king bed suite. Very disappointed but other than that it was decent.