Name: SpringHill Suites by Marriott South Bend Notre Dame Area
Address: 52721 Sr 933, South Bend, IN
Telephone: (888) 608-6346
Rating: 4.25

SpringHill Suites by Marriott South Bend Notre Dame Area Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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Exceptional

Superb

Exceptional

adequate

Liked: Breakfast was good.
Disliked: I booked the hotel through booking.com and my reservation was not available when I arrived. I showed them my confirmation #, yet it was not in their system. I had to wait another 1/2 hr for a night manager to arrive to make a room available for me.

Superb

Liked: Would like to thank Ms Shelly, we had to leave early in the AM and it was a little bit before breakfast was to start but Ms Shelly was so nice and she prepared some breakfast sandwiches for us to take with us. Thank Ms Shelly!!
Disliked: N/a

Exceptional

Liked: Some lights were on when we got into the room and the tv had a custom personal message which was wonderful! The room was very clean and spotless and looked beautiful!

Overall very comfortable, good value,...

Liked: Breakfast was find but a bit limited
Disliked: Maid service alternate days only

Apathetic workers need shake up

Liked: room was very nice
Disliked: we arrived to overflowing trash cans every where. Spoke to evening front desk and employee vacuuming lobby. they acknowledged overflowing trash cans but we woke up to cans still overflowing. Monday am staff much more responsive. Front desk and breakfast attendant had front can emptied.

OK but rooms don't get...

Liked: The location and the room were convenient.
Disliked: We stayed in a suite for 6 nights. They never came to clean it. They only came once we called them to (after the second night), and did not come again. We had 3 senior citizens staying with us. It was hard for them to feel comfortable in a room with slippery floors and limited toiletries. I asked for help 3 consecutive days, until the person at the reception told me to email the manager. I did so, but never got a response or an apology.Of course, we never placed a "do not disturb" sign on the door, and were very explicit about neeeding the room to be tidied up daily. There were 5 people staying in this suite.